Effectively managed project budgets, achieving a 10% cost savings through negotiation with vendors and strategic procurement practices.Successfully identified and mitigated potential risks by implementing a proactive risk management strategy, resulting in a 30% reduction in project delays and cost overruns.

• Successfully managed client orders during challenging times, adeptly navigating global sourcing and logistical issues for components amidst the COVID-19 pandemic.• Oversaw military, construction, and city council transportation contracts, ensuring seamless execution of client demands from order placement through engineering design, procurement, manufacturing, to logistics.

• Successfully presented a case in a legal dispute, resulting in a £230,000 increase in the settlement figure (in favour of the company) by uncovering customer culpability not initially considered.• Effectively led an outsourced overseas team, implementing training, KPIs, and quality checks to boost performance. Successfully achieved a substantial reduction in response time, ensuring a 95% average overall response time within SLA—a milestone reached for the first time since joining the company.• Recipient of the 'Employee of the Month' award.• Managed the company's biggest portfolio.• Revitalised customer retention through collaborative projects with other departments. Facilitated cross-department meetings to evaluate the customer experience journey and formulate collaborative strategies, resulting in enhanced retention rates and the implementation of preventive measures to reduce future complaints.

• Drove a 73% reduction in active complaints within six weeks, highlighting the urgency to prioritise this issue for preventing future exponential complaints and enabling the team to focus on preventive measures and enhance customer service.• Achieved a 400% surge in customer feedback on TrustPilot by instructing the team to actively seek feedback after all telephone and written interactions.• Earned recognition as Team Leader of the Year 2017 from colleagues and management.

• Handle customer queries as well as prevent escalations that may lead to a complaint.• Correspond with customers via email and calls to assist in resolving any ongoing issues.• Educate customers on company policies, department procedures, history and ongoingdevelopments of the company.