•Senior Lead BI developer for Head of Technology•Utilize BI Tools such as Tableau, Power BI, Looker, and Python•Develop reports that go to Wells Fargo's 1 Down's from CEO

•Identified opportunities across our internal organization to maximize profitability•Assisted in creating forecast models to speculate future opportunities in business markets•Manipulated, cleansed & processed data with both Excel & SQL•Created data intensive dashboards via software programs such as Tableau•Conducted business meetings with sales rep team and helped them understand complex data models•Educated various workers within the business on excel and management information systems•Determined changes in database system by studying project requirements•Distributed detailed daily financial reports across to 15 entities and 250+ employees •Coordinated with application development to ensure maximum efficiency within data reports•Built reports with a basic understanding of multiple data structures and sources within excel•Produced monthly data analysis reports for upper management that helped guide decisions on profitability•Utilized market data to conduct trend analysis reports to maximize orders to sales representatives•Organized projects with off shore teams to ensure reports are accurate and delivered on time•Worked with the national sales manager on boosting orders within profitable housing markets•Formalized all documentation on assigned system and databases, including business rules, logic, and processes

•Created a companywide daily orders and closings report to reflect company’s business & profitability•Monitored over 30+ sales representatives incoming orders from various loan officers and banks•Reviewed and verify complex order information including financial and billing data •Completed up to 40-60 loans requests a day ranging from refinances, purchases, and private wealth orders •Provided comprehensive customer service including responding to customer queries, providing loan information, and updating title orders

•Trained new staff on guest service expectations, safety procedures, and proper food handling•Served clients of one of the most luxurious family resorts in the nation •Provided a high level of customer service in a large, fast paced restaurant that averages 50 customers an hour •Built rapport with customers from diverse backgrounds utilizing a friendly, genuine, and helpful attitude resulting in repeat visits •Answered all customer inquiries and resolved issues promptly •Educated customers about various food options, making appropriate recommendations when possible

•Executed a new information system called AwareManager for UNC-Charlotte's sports management department•Formed the system to assist in incident management, inventory, lost & found, and event information creation•Produced an efficient task list system that is used by both management and maintenance through desktop computers and mobile devices•Oversaw business practices from senior management through the Student Activity Center•Created invoices for the university and their business clients¬

•Helped run the operations and prepared setups before the start of clinics•Assisted coaches and staff members during training sessions•Organized and controlled money orders from players and parents•Monitored the premises to ensure safety during arrival and drop-off for the youth players