Member Experience Representative
CurrentBuild and maintain positive relationships with members by delivering exceptional customer service, addressing financial needs and inquiries, resolving issues, and providing comprehensive information on credit union offerings.Facilitate the onboarding of new members by opening accounts and processing transactions efficiently, adhering to procedures, and maintaining a high level of accuracy, while actively promoting credit union products and services to address financial needs.Assist members with a range of financial transactions, not limited to, deposits, withdrawals, credit card payments, balance transfers, and processing debit card and check orders, while accurately managing cash and negotiable instruments according to established procedures and promptly report any discrepancies.Resolve first-level conflicts with diplomacy and tact to address members concerns and find satisfactory solutions.Manage multiple tasks effectively in a fast-paced environment, demonstrating flexibility and adaptability to changing priorities and member needs.Maintain confidentiality and discretion in all communications and transactions ensuring the privacy of member information.