Technical Support Agent
CurrentProvided technical support across multiple channels (phone, email, office visits), ensuring high-quality service and customer satisfaction.Collaborated with cross-functional teams to optimize technical support operations and improve workflow efficiency.Performed real-time troubleshooting and issue resolution for hardware and software problems in a 24/7 support environment, using a ticketing system to ensure timely resolution.Adapted to 24/7 shift schedules, delivering technical assistance to both local and international clients.Monitored server performance and managed DNS records to ensure system stability and uptime.