• Work as part of a full stack engineering team to develop solutions to ensure optimal experiences for our customers, TOSHI assistants, and brand partners• Utilise a variety of front end technologies to build scalable products• Gather requirements and scope out projects with the wider TOSHI team

- Created new pricing strategies and plans using SQL and improved the pricing process and margin- Compiled and prepared daily, weekly, and monthly sales reports to discover potential business growth opportunities, completed revenue and profit forecasts, and produced professional presentations – data sheets, graphs, and charts- Monitored and worked on the improvement of daily sales operations; communicated with the sales department and developed new business processes which decreased the operation time by 10% within 1 year

- Reviewed the company's own Order Management system to improve the efficiency of the work; worked closely with Software Developers, and Product Owners- Managed a full cycle order from processing to invoicing daily and monitored deliveries and shipments liaised with suppliers- Built close relationships with clients and partners to enable providing better deals to clients which gave the company a competitive edge and returned a high satisfactory outcome

- Supervise a global E-commerce project to build a successful online luxury store for the Japanese market, working closely with Software Developer, Web designer, and Japanese E-commerce Manager; develop a post-launch strategy including promotional events and social media campaign to maximise sales, and keep the site running smoothly- Contribute to sales growth by 2% by undertaking market & competitors analysis, reviewing trading patterns on a website, and providing findings and action steps; liaise with internal departments including Buying, Design, and Accounting to ensure that arising issues or changes are properly addressed to keep the timeline on track- Organise effectively scheduling and time management of all E-commerce trading tasks for Korean online store site; oversee products offered and merchandising to ensure content launches on time accurately across all sites- Direct and train up to 10 new staff during training period; provide all feedback and evaluations during 3-month probationary training period- Competently deal with customer complaints and assist customers with product questions and buying decisions by email and online chat, ensuring that a satisfactory outcome is reached; analyse reports on improvements to bring effectiveness to the department

Intern of Sales Strategy Planning team in the Consumer Health Department- Developed a monthly report of competitor analysis for Marketing Team and as a result provided the company the advantage of strategically marketing and developing a unique product- Compiled and prepared daily, weekly, and monthly sales reports for the team; conducted market research interviews with pharmacists to identity product success and consumer preferences- Contributed to the planning and execution of various workshops on Sales Training, Emerging Market Trends, and Personal Development by supporting Workshop Managers with tasks including distribution of workshop invitations, registration, and event record keeping