Nick Hayes Email & Phone Number

Austin, Tx, Us

Seattle, Wa, Us

• Transitioned from Whole Foods Market to an Amazon tech team through a reorganization• Led a business intelligence engineering team providing analytics capabilities and enablement across Amazon Grocery• Led cross-functional process improvement projects including the creation of an Experimentation Playbook and a Data & Analytics Addendum to help drive synergy and consistency across Whole Foods and Amazon Fresh• Led the analytics and BI support for cross-banner initiatives such as Grocery Subscriptions and Parcel Returns

Austin, Tx, Us

• Led analytics teams for Amazon Grocery providing insights and reporting for the product and e-commerce organizations• Led the business intelligence engineering team providing data enablement, strategy, and governance for all Whole Foods analytics teams• Grew team from 12 to 15 by identifying gaps in data and analytics coverage and acquiring budget through reprioritization and realignment of work• Guided team through multiple reorganizations for the convergence of Whole Foods and Amazon Fresh teams under single-banner Amazon Grocery organization

Dallas, Texas, Us

• Led the global analytics and data science organization for Care.com providing analytics and reporting for every area of the business including, Marketing, Product, CRM, Account Management, Data Science, FP&A, Legal, PR and Safety• Reported directly to C Suite as the head of analytics and data science for global tech company of 1,000+• Transformed BI organization of 15 to an Analytics and Data Insights organization of 29 in first six months, which included a rebrand announcement, creation of new job architecture and titles, and newly defined roles and expectations for the org• Created and hired for two new analytics teams (Marketing and Enablement)• Designed and launched a global rewards and recognition “My Hero” program for peer nominated monthly awards

Seattle, Wa, Us

Led a global product analytics organization for Vrbo and Expedia Group supporting and impacting all Vrbo product teams (customer, merchant, marketplace, e-commerce)Organizational Excellence• Built and led several global product analytics teams, managing as many as 17 analysts and a manager over three continents• Achieved 100% employee retention for three consecutive years while consistently having the largest analytics team• Developed the product analytics operating model and roadmap, prioritizing the support of over 60 stakeholders ranging from product managers, directors, VPs, and the chief of product• Led a project team to develop a hiring playbook to standardize recruiting process, create an “always on” pipeline, interview, and hire candidates for the global Expedia product analytics team resulting in over 50% reduction in time to hire• Created, hired, and onboarded for a new student intern program, and new internal employee rotation “bungee” program• Designed and launched a global rewards and recognition “My Hero” program for peer nominated monthly awards• Crafted new skills matrix and career development framework for the Vrbo analytics organization based on business outcomes, company values, impact to others and consistency of performanceBusiness Impact• Partnered with VPs of product as a strategic thought leader to understand drivers of behavior while using data to create actionable insights for the product team to develop and deliver on• Identified and measured over $200M in revenue opportunities through deep analytics insights across all Expedia and Vrbo product areas, specifically focused on partner acquisition and retention, booking conversion, and cancellation reduction• Published 26 newsletters – focused on storytelling through data driven insights, often resulting in product roadmap changes• Aided in the launch and statistical readouts of 50+ A/B or Pre/Post tests aimed at improving conversion or experience

Seattle, Wa, Us

• Managed a team of product data analysts• Acted as thought leader on using advanced data analytics to develop insights • Led complex data projects including building self-service reporting products, automating experimentation analyses or building sophisticated marketing attribution models• Recommended changes to policies and establishes procedures which affect the immediate organization• Determined team strategy to accomplish team / departmental goals• Solved complex business problems and communicates easily understood recommendations to partners• Provided coaching and feedback on highly technical and complex problems in order to drive optimal solutions• Partnered with key stakeholders to prioritize work based on highest potential value added, and proactively drive initiatives from there.• Improved the team's ability to synthesize and extract insights from large volumes of data, focusing on marketing attribution models and lifetime value calculations• Identified and scoped new A/B/multivariate testing opportunities in Marketing and Product to advance our measurement of these tests using Bayesian methodology• Partnered with the technology teams to implement self-service data products that will allow teams to access accurate information directly and easily

Seattle, Wa, Us

• Created semi-automated Scorecard in Tableau joining sales and metrics from every brand and every product in to one weekly automated visual.• Provided analysis to the C-Team on potential impact of Traveler Fees based on existing owner-created fees. • Performed P1 ad-hoc SQL data pulls for senior leaders in a professional and timely manner.• Supported sales, renewal and registration reporting for the Data Insights team.• Standardized the sales and subscriptions data sources within Tableau and SQL.• Worked as a member of the Top Line Data Reporting Team.• Used Jira to manage work for both project and tactical ad-hoc requests.

Nashville, Tn, Us

• Joined the newly-created Performance, Empowerment, Accountability and Quality (PEAQ) team.• Managed ICD-10 Operational Readiness Program.• Created executive dashboard in Tableau reporting ICD-10 readiness progress for every Emdeon business unit.

Nashville, Tn, Us

• Received 2012 Emdeon Operations "Best in Class" vacation reward.• Constructed a financial model and 5 year revenue plan for a new product (ECO) launched in Q1 of 2013.• Invoiced all new customers for ECO and measured their volumes and revenues against 5 year revenue plan.• Led an attrition project that measured, analyzed and forecasted client accounts that left Emdeon for five LOB’s.• Directed a team that was responsible for calling high dollar accounts and delegated associates in India to call low dollar accounts to determine the clients’ reasons for leaving Emdeon. • Presented attrition results to the SVP and COO on a monthly basis to help drive down the attrition rate for each line of business. • Created and maintained weekly and monthly CSAT survey reports to give both front line and senior management a view in to how their respective support and implementation groups were performing.• Designed and distributed a multi-view daily morning report for management to have a view in to all open support cases and implementation projects, providing status, age, severity, and updates to each open ticket.

Cranberry Township, Pa, Us

• Used cost based analysis approaches to plan for the repair and re-kit parts for new Dell platforms based on projected return rates, failure rates and attach rates.• Purchased parts from multiple global vendors to support the remanufacturing process for all new Dell systems.• Assisted engineers and operations management in scheduling when new platforms could be released in to the remanufacturing process.

Cranberry Township, Pa, Us

• Transferred from Dell to Genco on 08/01/09 with the sale of the refurbishment operations business. All roles and responsibilities remained the same.

Round Rock, Texas, Us

• Launched over 75 new products across all LOB’s as NPI lead technician in the ARC factory by preparing the test environment, ensuring service parts readiness, and training technicians and managers for each new family.• Assisted Product and Test Engineers in conducting engineering holds, pilots, captures, statistical analysis and deviations related to quality, inventory and logistics issues based on the financial analysis and impact.• Piloted and tested the diagnostics for new platforms and processes in a pilot and factory environment.• Communicated directly with I/T and Software Development teams in data collection, issue resolution, and software testing in both SIT and factory environments.• Mentored several employees in career path planning and communication and interview skills.• Served as Sustaining Engineer by being first point of contact for all I/T, test, and product engineering issues.• Promoted test diagnostics, troubleshot issues, and wrote factory patches to resolve such issues.• Worked on Business Process team to prepare for move of remanufacturing business from Austin to Nashville.• Received Gold Customer Experience Award for Q3FY08 and Silver Star Leadership Award for Q3FY08 and Q2FY09.• Participated actively on the Lean Line Design Team for the remanufacturing business’s transition to Nashville.

Round Rock, Texas, Us

• One of only 32 recipients in all of Dell Americas Operations of the “DAO FY06 Platinum Customer Experience Award” for efforts in the design and development of the Multi-Channel Pricing project. This project benefited the Dell Remanufacturing business with $2.8 million in revenues and $1 million in OPEX savings in FY06.• Completed Green Belt BPI project for factory sealed returns in September 2006, reporting a savings of $166,140.• Received Exceptional Rating for performance in FY06.• Served as “line-lead” for two manufacturing lines requiring subject matter expertise for four job positions.• Responsible for troubleshooting and repairing both desktops and notebooks across all lines of business.