Hayes Thompson

Hayes Thompson Email and Phone Number

Senior Director, Enterprise Customer Success at SAP Concur @ SAP Concur
Hayes Thompson's Location
Nashville, Tennessee, United States, United States
Hayes Thompson's Contact Details
About Hayes Thompson

17 years partnering with the best and brightest SaaS has produced, learning more than I thought possible. Customer Success is the vanguard of customer value, retention, and growth - yet is most effective when the rest of the business operates with the same customer focus. I have a passion for "building CS into the business", scaling teams, and constantly seeking out operational improvements to better serve and grow client relationships.

Hayes Thompson's Current Company Details
SAP Concur

Sap Concur

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Senior Director, Enterprise Customer Success at SAP Concur
Hayes Thompson Work Experience Details
  • Sap Concur
    Senior Director, Enterprise Customer Success
    Sap Concur Jan 2018 - Present
    Bellevue, Wa, Us
    In 2017 a terrific opportunity materialized at this globally recognized brand and market leader, and I jumped at it, joining SAP Concur as a client lead in our Enterprise Life Sciences Customer Success portfolio. After three fast and fun years, I accepted an offer to lead our team and program. Proud everyday to work in partnership with such bright people.
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  • Lockpath By Navex Global
    Var Channel Development
    Lockpath By Navex Global Apr 2015 - Jan 2018
    Overland Park, Kansas, Us
    Took a left turn and went to work with some old friends in Kansas City, helping set up an indirect channel GTM model for a pre-acquisition SaaS-based GRC startup. Really learned about carrying a bag. Lockpath was acquired in 2019 by NAVEX Global.
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  • Servicesource (Acquired By Concentrix)
    Client Delivery And Customer Success
    Servicesource (Acquired By Concentrix) Dec 2009 - Apr 2015
    The best early career business I could have joined. I got a 'free' business school education from my two team leadership roles, focused on delivering SREV's BPO model for renewals and customer success ops on global SaaS & on-prem software engagements. ServiceSource was a proving ground for team building, people development and customer success skills that's matriculated dozens of high performing leaders across B2B cloud as well as industries outside of high tech. Experiencing an IPO was pretty cool too. ServiceSource was acquired in 2022 by Concentrix.
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  • Imodules
    Solutions Consultant
    Imodules Aug 2006 - Jun 2008
    Kansas City, Missouri, Us
    The first inside sales job out of university. Learned some hard lessons about myself, that's for sure.
    View

Hayes Thompson Skills

Salesforce.com Saas Account Management Solution Selling Enterprise Software Sales Process Cloud Computing Direct Sales Sales Social Media Crm Sales Management New Business Development Team Leadership Analytics Customer Service International Sales Key Account Management Negotiation Selling Leadership Program Management Lead Generation Cold Calling Guitar Playing Heavy Lifting Hunting Business Development Software As A Service Customer Relationship Management Software Industry

Hayes Thompson Education Details

  • The University Of Kansas
    The University Of Kansas
    Political Science

Frequently Asked Questions about Hayes Thompson

What company does Hayes Thompson work for?

Hayes Thompson works for Sap Concur

What is Hayes Thompson's role at the current company?

Hayes Thompson's current role is Senior Director, Enterprise Customer Success at SAP Concur.

What is Hayes Thompson's email address?

Hayes Thompson's email address is ha****@****ath.com

What is Hayes Thompson's direct phone number?

Hayes Thompson's direct phone number is +191360*****

What schools did Hayes Thompson attend?

Hayes Thompson attended The University Of Kansas.

What skills is Hayes Thompson known for?

Hayes Thompson has skills like Salesforce.com, Saas, Account Management, Solution Selling, Enterprise Software, Sales Process, Cloud Computing, Direct Sales, Sales, Social Media, Crm, Sales Management.

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