Harold Young Email & Phone Number

Chesterbrook, Pa

Malvern, Pa

First point of contact for all users in the Finance Department working to resolve issues and provide assistance with the RBIS Datawarehouse, Oracle reporting tools, updating OBIEE dashboards, and for adding functionality in the Ricoh Business Intelligence System (RBIS). Manage the IRISPrototype space for all scheduled and ad hoc reporting. Subject matter expert installing Oracle Hyperion Interactive Reporting (HIR) and troubleshooting all related user issues in a diverse group of contacts, both inside and outside of the department.• Received 5 “Ricoh Recognizes” acknowledgments for troubleshooting complex software installation issues, creating training documentation, and training videos for the Oracle 11G to 12C conversion.• Converted and/or retired multiple IRISPrototype based reports by working with IT channels to add new functionality to the RBIS Datawarehouse, freeing up more that 50% of the total allotted table space.• Successfully resolved critical issues with the Database Administrators to insure timely reporting integrity.• Automated 20 report exports to save multiple hours of manual labor every month with SQL*Plus.• Tested new versions of OBIEE, HIR, VA, Power BI, and other software for approval within multiple teams.• Validated and approved 5 subject areas of data in the Oracle 11G to 12C conversion UAT.• Held training classes for new users of the RBIS Datawarehouse and on how to use the OBIEE and HIR tools.

Malvern, Pa

Collaborated in a matrix style organization working with multiple levels of management and user groups to create new applications and support data tracking projects while managing monthly reporting responsibilities.• Developed the OnTrack data import tool to validate and summarize KPI metrics for uploading to SQL Server. • Performance tuned and normalized the Contract Snapshot Database resulting in reports that ran 20x faster.• Created the NOTES application to track equipment orders and standardized the customer delivery process.• Supported 8 Asset Recovery Inventory Centers’ problem resolution, development, and automated backups.• Wrote an Access/Excel VBA program in CRAB to mass format and email 300+ unique monthly reports.

Malvern, Pa

Served the Sales group in producing customers’ reports and worked to create process efficiencies for the team.• Automated the scheduling/formatting of Oracle Discoverer reports with DataLoad scripts and VBA macros.• Created the CRAB application to track all team members’ reporting work flow and responsibilities.• Assisted with data migration validation as we converted from ODS systems to a new IKON Datawarehouse.

Bachelor Of Science - Bs, Technical Management

Diploma, Computer Programming With Web Technology

Activities and Societies: • Received the Director’s List Award.

Associate Of Arts - Aa, Letters, Arts, And Sciences