Hayk Mkrtchyan Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, Us

Chicago, Illinois, Us

- Manage entire project life cycle for Tabellae's North American clients- Create and control the project plan- Control and Monitor Scope, Cost and Quality- Implement Document Management solutions for various ERPs such as Dynamics 365, AX 2012, SAP- Facilitate project-scope meetings, coordinate and control the delivery process from start to finish- Collaborate with Solution Architects to ensure quality delivery- Resource allocation, prioritization, and follow-up on tasks and progress- Close communication and cooperation with customers, as well as with ERP partners- Project administration and governance

Hamburg, De

- Project Manager of New Client Implementations and Existing Enterprise Client Projects - Identified needs and architect solutions for clients based on business requirements and constraints.- Advised Customers on technical requirements needed to prepare the implementation.- Communicated Customer needs to the product team and help to develop future product roadmap.- Identified software bugs and work with the development team to implement patch fixes.- Upsold new modules, licenses, services, and development opportunities based on strategic goals and initiatives.- Communicated with clients, including executives to help understand the project needs and to create a change management strategy.- Identified potential challenges to the project and work with internal and external teams to prevent them from becoming large issues.- Facilitated client trainings with managers as well as End Users.- Technical work included building reports, database views, software configuration.

Chicago, Il, Us

- Along with 2 colleagues, built the Implementation function at a high growth start-up- Created processes to onboard new clients by coordinating with various teams within the organization includingEngineering, Operations, Sales, and Support- Continuously A/B test new procedures to ensure the most effective customer experience- Implement and onboard the largest clients who generate revenue upwards of $1.5+ Million

Chicago, Illinois, Us

boberdoo.com is a software as a service provider for the lead generation industry. - Successfully manage the entire implementation of a complete back-end SaaS platform for all new clients from the initial training to the "go-live" stage for a SaaS platform.- Execute requirements analysis and facilitate meetings, which ensure the implementation plan is within clients' scope and budget.- Identify and handle crucial system utilization issues & consult clients on how to avoid and troubleshoot these issues.- Train end users on software usage and provide initial operational support.- Manage and oversee complex custom projects for the larger clients.

Glen Allen, Va, Us

Bern, Ch

- Leading the corporate relations department on the national level- Sales of the national and local partnerships + product development and packaging- International internships realisation including Swiss work permits and visa, other legalities- Project management- HR processes - young talents preselection, interviews, headhunting- Coaching, mentoring- Training delivery - strategic direction, product knowledge, sales, communication...- Educational conferences organisation and delivery- Strategic planning

Montreal, Quebec, Ca

-Manage a team of over 60 volunteers-Plan, coordinate and manage operations of 6 different functional teams-Work with National Staff to ensure the organization follows and improves on National and International standards

Montreal, Quebec, Ca

-Work with VP of Finance to ensure the organization is financially responsible and sustainable-Supervise and make recommendations for a budget with over $1 million annual revenue-Decide specific KPIs for distribution of $30,000 to different committees within the organization

Montreal, Quebec, Ca

Lead a team of four people to -Generate leads-Set up meeting to discuss the needs of the possible clients-Develop a sustainable relationship with customers

Montreal, Quebec, Ca

-Generating leads-Setting up meeting to discuss the needs of the possible clients-Developing a sustainable relationship with customers

Columbus, Ga, Us

-Worked with local area businesses to build a package of employee benefits-Worked with employees to explain different policies and help them make an appropriate choice for their situation

Bachelor Of Business Administration (Bba), Marketing, International Business

Marketing, International Business