Haylee Shipman Email and Phone Number

Review, process and follow up on various brokerage and non-brokerage account requests including asset movement requests, IRA distributions, journals between brokerage accounts, alternative investment processing and other cash and asset processing. Act as a subject matter expert for several different responsibilities within brokerage operations as well as back-up my co-workers by cross-training on all department functions and demonstrate flexibility to respond to influx of workflow. Interact with our clearing firm on routine brokerage account processing requests; provide timely updates and statuses in contact management and workflow systems while paying close attention to detail and process work accurately which can include working on repetitive tasks.Answer internal and external phone calls in addition to making outbound phone calls to our advisors. Provide responses to incoming requests from internal and external customers including research and problem solving, entering data into contact management system and providing timely follow-up communication.Review and process a high volume of time sensitive notifications and respond to high volume of incoming service requests.Provide a high level of service and support to independent financial advisors nationwide.

Answered and resolved incoming telephone, voice mail, e-mail and occasionally in-person requests professionally and courteously including escalated requests.Conducted preliminary review of forms and follow-up regarding missing information including escalated requests.Administered training on department processes and software to new and existing rep-advisors. Communicated internal policies and procedures, as well as external clearing firm policies and procedures to rep-advisors and employees, and informed management of potential violations.Updated and maintained pertinent information in departmental database software. Coordinated department projects ensuring completion is on time and within budget.Specialized in the processing of alternative investments that were submitted to the firm from rep-advisor's clients for investment purposes.