Haylei Kidd Email and Phone Number

As the General Manager, I oversee business operations alongside the owner, managing a team of 9 full-time staff and 4 contractors. My role involves strategic business planning, including resourcing, logistics, and risk management, while exploring new growth opportunities. I plan and optimize workflow to meet customer expectations efficiently and prioritize tasks to maintain strong client and staff relationships.I work closely with the Managing Director to ensure effective day-to-day job… Show more As the General Manager, I oversee business operations alongside the owner, managing a team of 9 full-time staff and 4 contractors. My role involves strategic business planning, including resourcing, logistics, and risk management, while exploring new growth opportunities. I plan and optimize workflow to meet customer expectations efficiently and prioritize tasks to maintain strong client and staff relationships.I work closely with the Managing Director to ensure effective day-to-day job planning and team management. I am responsible for tracking plant and equipment maintenance to minimise downtime, managing labour hours for well-being and risk reduction, and monitoring operational performance. I review monthly financials, address significant variances, and ensure accurate invoicing and reporting.Additionally, I handle emails, correspondence, and phone inquiries, ensuring compliance with all relevant legislation and industry standards, including health, safety, and environmental regulations. I provide regular feedback to staff, manage contractor and visitor safety, and ensure customer satisfaction by checking project outcomes and anticipating market demands. I maintain relationships with customers, service providers, suppliers, and government representatives, actively pursuing product solutions to meet customer needs. Show less

In this role, I expertly managed a diverse client base from Brisbane through Northern NSW, spearheading the development of a robust customer network. My responsibilities encompassed building and maintaining sales and profit margins, overseeing the complete sales process from quoting to delivery and aftersales support. I conducted high-level meetings with some of Australia’s largest architectural firms, driving significant sales growth.I led new product research and development, and… Show more In this role, I expertly managed a diverse client base from Brisbane through Northern NSW, spearheading the development of a robust customer network. My responsibilities encompassed building and maintaining sales and profit margins, overseeing the complete sales process from quoting to delivery and aftersales support. I conducted high-level meetings with some of Australia’s largest architectural firms, driving significant sales growth.I led new product research and development, and managed stock procurement by coordinating with offshore manufacturers. My role also included inventory management, successful product launches, and overseeing company websites and social media platforms. I developed and implemented reporting systems, provided comprehensive daily and monthly reports on various metrics, and contributed to office, production, and dispatch operations as needed. Additionally, I handled bookkeeping and file maintenance, ensuring smooth and efficient business operations. Show less

As the QLD State Sales Manager, I successfully managed a portfolio of over 100 stores across QLD and NSW, driving impressive sales growth from $10K to $70K per month within six months. My role involved the complete sales cycle from measure and quote to installation and aftersales support. I forged key relationships with QLD’s largest commercial builders, resulting in significant sales.I played a pivotal role in acquiring new retailers and suppliers, and developed comprehensive national… Show more As the QLD State Sales Manager, I successfully managed a portfolio of over 100 stores across QLD and NSW, driving impressive sales growth from $10K to $70K per month within six months. My role involved the complete sales cycle from measure and quote to installation and aftersales support. I forged key relationships with QLD’s largest commercial builders, resulting in significant sales.I played a pivotal role in acquiring new retailers and suppliers, and developed comprehensive national reporting systems for the company. Additionally, I organized and conducted in-store training, designed showroom displays, and spearheaded marketing initiatives across Australia. My responsibilities also included participating in promotions and events, recruiting and liaising with installers, planning and executing business trips, and providing monthly sales reports. Show less

In my role as Assistant Manager, I played a key part in managing and training sales staff, embodying Reece values both professionally and personally. I guided staff to focus on achieving sales targets, supervised store operations to ensure productivity, and maintained a balanced account and retail sales list. I actively pursued and followed up on customer development leads, consistently exceeding personal sales budgets with high margins.I was instrumental in maintaining strong… Show more In my role as Assistant Manager, I played a key part in managing and training sales staff, embodying Reece values both professionally and personally. I guided staff to focus on achieving sales targets, supervised store operations to ensure productivity, and maintained a balanced account and retail sales list. I actively pursued and followed up on customer development leads, consistently exceeding personal sales budgets with high margins.I was instrumental in maintaining strong professional relationships, participating in product launches, promotions, and events. I contributed to new product information and training, and ensured showroom displays and merchandising met high standards. My duties also included daily and monthly reporting, managing store debtors, and working closely with other branches and suppliers to enhance customer satisfaction. I upheld Reece’s policies and procedures, and handled customer satisfaction and conflict resolution effectively. Show less