Hayley-Ann Smith Email & Phone Number

Rose Bay, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Senior coach

Sydney, New South Wales, Australia

Certificates III and IV in FitnessSafe Return to exercise Pre and Post NatalBarbells Level 2AMN Neuro Flexibility.

Sydney, Australia

Sydney, Australia

Sydney, Australia

Provide safe, timely and effective instruction in the gym.Design group fitness programs incorporating a diverse range of activities.Engage with members and maintain an effective member retention.Maintain a safe and clean environment.

Sydney, Australia

- Target and identify potential partners through networking, outreach, and other creative initiatives to engage in partnership conversations- Lead partner conversations from opportunity identification to contract execution- Work collaboratively with Esquared team and partners to understand client growth, marketing and event opportunities - Responsible for delivering on agreed partner performance standards (measurable results = partners signed and revenue generated from new partners)- Manage pipeline of prospective partners and provide regular status updates on all efforts made to generate new partnerships- Facilitate seamless transition of recently signed partners to on going Partnership Relationship Management

Sydney, Australia

Projects; St Leo’s College, Wahroonga and Mater Maria College, WarriewoodCoordinate, administer and organise project activities to help achieve flawless execution of projects within the contract duration, within scope and under assigned budget.

Sydney, Australia

• Client – JLL (including ANZ and Qantas accounts) and Cushman & Wakefield (including Australia Post and NAB accounts)Responsibilities include minor works project management and co-ordination, with a focus on scheduling, WH&S requirements and budgets. Actively managing key relationships with the lead clients, project sub-contractors and advisers• Client – MPG (Part of Mammoth Group) Role includes administration and co-ordination of all reactive and maintenance jobs nationally. Responsibilities include: negotiating schedule of rates, management of client CRM system, resourcing and allocation of contractors.Additional responsibilities include office management with a focus on; accounts receivable, accounts payable and management of company assets. Trained in Simpro, Xero and Tradify

Sydney, Australia

• Manage existing Coca Cola customer accounts.• Support and liaise with external Business Development Managers.• Pro-actively upsell and cross sell CCA products.• Target new business to develop our customer portfolio.• Manage customer enquiries, providing product information and prices.• Deliver exceptional customer experiences that contribute to achieving sales growth.• Negotiate and influence customers to achieve targets.

Dartford, United Kingdom

- Interact with our external Account Managers and contribute towards customer action plans to improve customer satisfaction and target new customers.- Respond to customer enquiries by providing prices, product information, quotes and samples. Also responding to customer complaints and resolve issues by liaising with logistics and credit control to maintain effective customer relationships.- Through inbound and outbound calls, pro-actively sell products/services and target new business to develop our customer portfolio.- Maximise customer sales by offering added value options in pricing, services and product diversity.- Gather and maintain information, identify business opportunities and understand customer needs to generate further sales.

United Kingdom

• Corporate clients including Khipu Networks, Olivia Pomp, TomSmithHDRole includes developing corporate portfolioResponsibilities focus on; updating the company profile, carrying out amendments, issuing travel documentation and negotiating rates• Leisure client responsibilities include answering inbound enquiries, offering expertise and providing tailor-made packages to suit the individual needs of our customers.• Take advantage of opportunities and up sell whenever possible.• Ensure quality control for all documentation sent to clients.• Service existing bookings as required including, but not limited to, carrying out amendments, providing information on relevant charges, confirm bookings and adding additional content.• Cold calling potential clients to increase corporate portfolio.• Worldspan/Amadeaus trained

West Malling, United Kingdom

Account Negotiator• Clients including Barclays, Barclaycard, MBNA, Citi, Lloyds TSB, Vanquis Bank• Responsibilities; negotiate repayments on customer’s accounts using reverse sales, dispute resolution and delivering customer service in line with company ethos.• Achieved a Gold status – 150% of target over 3 rolling monthsTraining Team Leader role (Two 3 month secondments: Sept – Dec 2009 and March - May 2010)• Responsibilities include; delivery of the induction training programme, development of employees to ensure achievement of expected levels of performance prior to commencing their roles within the business.

Certificate Lll In Fitness, Health And Physical Education/Fitness

Gnvq, Business Studies / Leisure & Tourism, Distinction

Education record

Mini Mba, Business Administration And Management, General