Hayley Bates Email and Phone Number

Family Preservation

Provided high quality supervision of children in care with their family, ensuring the wellbeing of the child, whilst facilitating a safe and constructive visit.Observed and recorded visit interactions and conversations between the child and visitor, providing a report within 48-hours of contact. Was often commended for quality of reporting.Reported any concerns or issues to management and complied with court orders in place.Provided guidance when the child's needs were not being met, whilst remaining impartial and treating parents and families with respect.Casual worker but was often requested to go back due to good rapport and relationships with family and children.

Program: Aboriginal Family Worker Project.Aboriginal Family Worker Project: provides early intervention support and parenting support, advice and referral for Aboriginal families, their kinship groups and communities. Scope of the position – Aboriginal Family Worker The Aboriginal Family project is an early intervention program which provides flexible, in home case management assist Aboriginal families with children 0-3 years of age who reside in the Illawarra and Shellharbour areas. The Project provides support to Aboriginal families using a mixture of flexible, evidence based, person centered, strengths based direct service delivery initiatives. Whilst priority is given to Aboriginal families with children 0-3 years of age; Aboriginal families with children up to 5 years of age and young people aged 8-14 years will also be prioritised. The role of the Aboriginal Family Worker is to ensure that high quality services are delivered to Aboriginal children/young people and their families within a child-focused practice framework. The Aboriginal Family Worker will provide direct support to families and ensure best practice principles are followed in all aspects of casework. All duties are to be delivered in a manner consistent with service guidelines and Barnardos Australia’s philosophies, policies and procedures. The role includes ensuring data collection and record keeping is up to date and in keeping with the programs contractual requirements. In addition to this the Aboriginal Family Worker will actively participate in the overall development of the Family Support programs across Barnardos South Coast to ensure that a high standard of service is provided to all families and children in need and that the required service standards and contractual requirements are upheld.

As a casual worker with ABRS, contracts included NDIS project worker, Support Consultant for Uniting Care and Foster Care & Kinship Caseworker for Mackillop Family Services. Performed and adapted in these roles whilst pregnant and left when child was born.

Brighter Futures is an early intervention services provide targeted support to vulnerable children and families. Brighter Futures is an early intervention program designed to build the resilience of families and children that are at risk. Objectives: Strengths and needs assessment, case planning casework with families, home visiting, services co-ordination, case monitoring, review and exit planning and work collaborative with other agencies.Key responsibilities: undertake the casework responsibilities for children and families engaged in the program, promote the development of more positive parent/ child relationships by positive role modeling, education and practical support, build on and improve the resilience of children and families, through casework, case coordination and linking to appropriate services, home visiting of families, to support case management and casework, assisting families to access services that will enhance their functionality, co-ordinate and access services that will assist individual family members (e.g. counselling), maintain case files in accordance with guidelines and ensure that all relevant documents/ documentation is completed on a timely basis and that all notations are detailed, accurate and factual, facilitate and participate in case conferences, maintain a daily record of activities, including time sheets and statistical and or/financial data as required, ensure that the Manager is advised of all critical incidents, contribute to effective operation of the team, demonstrate flexibility in the workplace with regards to duties and client needs, participate in monthly supervision or other team meetings as required, attend training as required and comply with all CareSouth policies and procedures.

Undertaking comprehensive assessments and investigations in response to risk of significant harm reports that are received in relation to children and young people, conducting forensic interviews with children, young people and their families, liaising with other agencies and organisations, including using the provision of Chapter 16A of the Children and Young Persons (Care and Protection) Act 1998 to obtain and share information where appropriate, developing and monitoring case plans, preparing Children’s Court documentation as required, including affidavits and reports, monitoring the progress of children and young people in out-of-home care placements, organising and supervising contact visits between children, young people and their families, developing care plans in relation to children and young people in terms of recommendations for their long term care, participating in Children’s Court mentions and preliminary conferences and family group conferencing, responding to requests for assistance from children, young people and their families, including making referrals as appropriate, advocating on behalf of children, young people and their families with other government and non-government organisations and agencies, utilising interpreters when required when working with clients from culturally and linguistically diverse backgrounds, adhering to the sections of the Children and Young Persons (Care and Protection) Act 1998, including implementing the principles of participation and the Aboriginal and Torres Strait Islander principles, adhering to the policies and procedures of Community Services, including the Code of Conduct and participating in regular professional development activities such as internal and external training opportunities, professional supervision and professional planning and review activities.

The Personal Helpers and Mentors Service aims to provide increased opportunity for recovery for people whose lives are severely affected by mental illness. The program takes a strengths based, recovery approach, and assists people aged 16 years and over whose ability to manage their daily activities and to live independently in the community is impacted because of a severe mental illness. Role: funding agreement management, drafting of funding agreements, negotiation of contracts, contract variations, ongoing management of relationships with funded service providers, monitoring and processing payments in the Online Funding System, assisting with the distribution of Personal Helpers and Mentor communication products, responding to service provider queries and requests, undertaking other relevant activities as required, a• Analysis of service provider progress reports, annual financial acquittals, and annual reports for compliance with funding arrangements used to approve and process payments against specified agreement timeframes and helps inform the Department of the outcomes of the program, use and adherence to all relevant Departmental guidelines and legislation, dealing with stakeholder and issues management, development of an understanding of community based services and funding processes from both a Government and service provider perspective and site visits to funded service providers.

Position description: shift work, cooperating within the policies and procedure, supporting the elderly and frail to improve the quality of their life, using an empathetic approach to giving care, assisting in the preservation of the independence of clients, providing physical, social and psychological support, assisting clients with daily living, personal care and hygiene (including showering dressing and eating), arrange and supervise activities designed to enhance physical, social and emotional wellbeing, cook and serve meals, wash clothing, assist with cleaning, disperse medications, provide care and support for clients with dementia and other medical conditions, communicate with doctors and other medical persons, record keeping, follow the organisation’s occupational health and safety policies, OH&S in the workplace, process and provide information, provide administrative support and participate in the work environment.

The Graduate Program offers two (five month) rotations providing on-the-job development, specialised training and excellent support networks. February to June: Rotation one: Indigenous Housing Assets ManagementPosition description: stocktake of Indigenous owned property that had been funded by the Federal Government, data management, communication with local Governments, cross referencing held information, documenting information, administrational duties, attending meetings and providing meeting minutes. July to November: Rotation two: Family Relationships Services, SydneyPosition description: administrational duties, financial management (entering information into the data management system, cross referencing information), providing team assistance, attending meetings, meeting minutes and events management.