• Assisting the manager with duties including revenue, forecasting and looking after the team• Responsible for looking after all private and wedding enquiries from initial enquiry, executing contracts, liaising with client for final details and completing all billing and feedback.

• Planned and organised wedding fayres and shows at the hotel and externally both advertising the hotels wedding offerings and accommodation.• Responsible for looking after and arranging external wedding accommodation groups with the client and reservations team.

• Demonstrated strong organisational skills when using Opera to book and look after group and individual bedroom reservations. 
• Responsible for communicating information to all guests by email and telephone to ensure enhanced guest experience.

• Responsible for motivating, coaching and supporting new team members in Food and Beverage Department• Developed strong communication skills whilst recommending and promoting the menu using my knowledge to a variety of guests.

• Enhanced my listening and communication skills when promoting the benefits of higher education and imparting information from a student perspective to visitors on Open days.• Developed my team working skills during the welcome weekend by helping new students to move in to their campus accommodation efficiently.• Demonstrated my strong time-management and organisation skills by ensuring I successfully fulfilled all my ambassador role commitments combined with my studies.

• Coached and supported new team members in the preparation of beverages and food.• Responsible for the management, control and balance of a till• Confidently took opportunities to increase sales by recommending and promoting additional products to our customers.