I work as part of a team carrying out all aspects of estate agency business to include:• Arranging/managing appointments for myself and my colleagues. • Logging customer details and keeping the database up to date, archiving records as appropriate. • Maintaining regular contact with clients to ensure an excellent standard of communication. Conducting viewings, obtaining feedback and reporting back to vendors. • Following agreement of a sale, securing all required identification/paperwork and progressing the sale by communicating regularly with solicitors and clients. • General office administration, ensuring everything is up to date and compliant with both GDPR and anti-money laundering legislative requirements.

• Information Governance. Working alongside the Practice Manager to ensure clinical Governance requirements are understood and met.• Development, implementation and review of suitable protocols, documents and forms. Provision of training and support for all staff in the day to day use of IT systems, to ensure contractual obligations are met. • Data administration. Data entry and overseeing other users to ensure consistency and accuracy. Processing ad hoc, monthly, quarterly and end of year data returns.• To meet with Partners regularly to discuss existing and new obligations, report on progress and develop suitable strategies, if required. • Maintenance of the Practice website and extranet. Assisting the IT Customer Support Unit with any hardware or software maintenance required on computers or servers.• Digital transcription and referral management, handling queries and provision of support to patients.

• Information Governance and database administration, to include compliance with contractual obligations and ensure all requirements are understood and met.• Develop, implement and review systems and protocols, alongside provision of training and support.• Dealing with ad hoc and scheduled data returns and keeping Partners informed on progress.• Maintenance of the practice website/intranet and assisting the IT Customer Support Unit with any required maintenance.

General office administration, appointment booking and telephone queries. Handling queries and providing support to GPs, patients and third parties.

Digital transcription and diary management for the Managing Director of the Street Office.

Digital transcription for the conveyancing department. Management of client conveyancing files and general office duties.