Hayley Collier Email and Phone Number
I am a self-motivated and accomplished individual with a broad skill set that includes customer service, health and safety, administration, and data analysis. Throughout my career, I have excelled in fast-paced environments and collaborated closely with management and peers to consistently achieve targets.In addition to my expertise in customer service, health and safety, and administration, I have developed strong proficiency as a data analyst. I possess the ability to collect, analyze, and interpret data, enabling me to derive valuable insights and support informed decision-making. My skills in data analysis contribute to enhancing operational efficiency and driving organizational success.Furthermore, I am deeply passionate about promoting travel accessibility for all individuals. I firmly believe that everyone should have the opportunity to explore the world. I actively engage in initiatives and work towards ensuring that travel experiences are inclusive and available to everyone, regardless of their background or circumstances.
Tui
View- Website:
- tuigroup.com
- Employees:
- 21870
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Safety And Risk Data AnalystTui Jun 2021 - PresentUnited Kingdom- Work with the Safety & Risk Data and System Specialist to develop recommendations for an automated solution for the monitoring supplier assessments- Produce clear, appropriate, and timely MI and reports both on a routine and an ad hoc basis and in line with the agreed KPI’s- Support the Safety & Risk Data and System Specialist in the continued development of the Safety & Risk Data Project using data from both internal and external sources, to provide MI for the reporting and analysis of risk data
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Safety & Risk Follow Up CoordinatorTui Aug 2020 - Jun 2021Surbiton, England, United Kingdom• Analyse and perform risk assessments on activities provided by TUI which includes writing individual policies. • Assist, investigate and report on pre-opening COVID-19 checklists for TUI group. • Provide support to other departments within health and safety and across the business with Ski health and safety. • Preparation of accurate data from all internal databases and through liaison with suppliers, destination teams and other key stakeholders to discuss options for resolution of assessment findings. • Preparation of desk top risk assessments and support colleagues in destination to determine the level of risk in each situation and make recommendations to senior managers on proposed action / response.
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Health And Safety Executive - Crystal Ski HolidaysTui Apr 2017 - Aug 2020United Kingdom- Responsible for the planning of all accommodation H&S audits for Crystal Ski and TUI Lakes and mountains. - Carry out risk assessments - Support and consult suppliers to improve H&S- Supporting overseas with H&S Matters- Developing and continuing improvement of our H&S processes - Report, analyse and distribute all H&S results to management
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Customer Service Representative - Crystal Ski HolidaysTui Nov 2006 - Mar 2017London, United Kingdom• Responsible for working with existing customers who have endured an involuntary change to their holiday.• Working towards various targets and service levels including call count, time to answer and handling time.• Ensuring all interactions take place per brand standards and guidelines and handling any concerns raised with tact and diplomacy.• Utilising MS Excel to compile and distribute spreadsheets to other departments and providing any commentary as required.• Liaising with members of other departments to facilitate customer requests and ensuring all actions take place prior to any deadlines.• Coordinating all involuntary accommodation and room changes for holidays booked in countries including Italy, Slovenia, Canada and America.
Hayley Collier Skills
Hayley Collier Education Details
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Data Analyst -
Tolworth Girls School 6Th FormC C
Frequently Asked Questions about Hayley Collier
What company does Hayley Collier work for?
Hayley Collier works for Tui
What is Hayley Collier's role at the current company?
Hayley Collier's current role is Safety And Risk Data Analyst at TUI.
What schools did Hayley Collier attend?
Hayley Collier attended Cambridge Spark, Tolworth Girls School 6th Form.
What are some of Hayley Collier's interests?
Hayley Collier has interest in Animal Welfare, Social Services, Children.
What skills is Hayley Collier known for?
Hayley Collier has skills like Customer Service, Microsoft Office, Teamwork, Call Centers, Customer Satisfaction, Microsoft Word, Microsoft Excel, Time Management, Strategic Planning, Leisure Travel, Travel Management.
Who are Hayley Collier's colleagues?
Hayley Collier's colleagues are Maurizio Caporrimo, Françoise Françoise, Tom Ross, Laurent D., Samuel Mills, Celine Daseler, Kyle Richards.
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