Office Manager at TAD Contracts Ltd.Responsibilities:• Client relationship management• Hiring and managing Junior members of staff• The implementation of various new administrative systems to support the high volume of new contracts being won by Managers within the organisation.• Creating Employee Handbooks for all staff (which included creating a Absence Policy, Training Approval Policy, Expenses Policy to name but a few)• Training members of staff to use new systems effectively• Completing a Company re-branding excercise across the board (which included Social Media and advertising material)• Ensuring cost effectiveness is consistent across all aspects of the business.• Client entertainment

• Working as a Client Relationship Manager to UK Distributed Operations team, providing oversight of processes and liaising regularly with large teams based in London, Derby and Edinburgh.• GAP analysis of widely used reports (such as training metrics/headcount metrics/overtime metrics). • Tracking and reconciling headcount movement across the region, by highlighting new starters and leavers.• Working with Global Business Offices and having an understanding of how their processes could impact our own at a Regional level.• Working closely with Financial Controllers to ensure that financial forecasts for the calendar year reconcile with data held at a Regional level for various areas such as headcount, training and travel.• Producing senior management level reporting on financial spends vs Regional budget, and flagging any points of interests.• Automating processes based on user feedback with minimum disruption to service.• Being solely responsible for the CTI EMEA Headcount Approvals Process, and introducing regular checks that all necessary approvals are in place before recruitment commences.• Producing Weekly and Monthly Operational reports.• Producing high level presentation decks for senior team meetings and Town Hall events.• Producing reports to ensure that the mandatory Technology Leave Compliance Standard is adhered to across EMEA.• Organising internal ITIL V3 Foundation training courses (in various EMEA countries).

• Travel booking and associated administration relating to travel. This includes gaining approval from Senior Managers and arranging the most cost effective travel.• Being a member of the TUC (Travel User Council) which involved communicating travel related information and changes to Expense Management Policies back to relevant teams.• Extensive Diary Management for Senior Managers in the department.• Handling confidential and sensitive information responsibly.• GTA SuperUser for CTI – time management system• Co-ordinating and process recognition awards• Large conference organisation for Senior Management covering events such as Town Halls and Open Forums with Regional and Global attendance.• Expense inputting including aiding individuals when claiming back expenses through Business Travel. This involves having knowledge of the Expense Management Policy.• Arranging and attending various meetings with Senior Management and recording key actions and minutes derived from these sessions. After the meeting I am also required to ensure that actions are closed out in a timely fashion.• Headcount process administration. I am required to receive and process headcount requests for both CATE (a sister department of CTI) and CTI and ensure that the correct information is fed back to the hiring manager and all approvals are in place before recruitment can commence.• Supporting work experience students – I have had two work experience students during my time in CTI and I have trained them on general Personal Assistant activities.• Adhoc projects such as FTE survey, Printer Optimisation etc.

 Extensive diary management including liaising with external vendors and visiting global colleagues. Complex travel booking for senior staff and team members. General administration for a large global team including expense management relating to travel bookings. Extensive knowledge of the organisations processes and regulations and enforcing them throughout the team. NEMS (Non Employee Management System) – Arranging new starter set-up and closing expired profiles (individuals who have left the firm). P2P (internal system dealing with invoicing and procurement) Minute taking and action recording, plus ensuring that actions are completed in a timely fashion.  Meeting organisation and associated admin including offsite meetings. Dealing with internal and external clients regularly, and often being diplomatic with persistent vendors trying to gain access to Citi calendars. Email management (including sending and receiving emails on behalf of the departmental manager) and filtering email traffic on behalf of Senior Management. Adopting a level of professionalism when sending emails on behalf of Senior Management. Attending the Travel User Council as a committee member and communicating back any travel news/points of interest to other personal assistants and team members. Undertaking various adhoc projects to initiate cost savings for the department. An example of this would be the Printer Optimisation Project.

Carrying out administration duties to Engineering & Integration team and Senior Management.

Various temp positions across a wide range of corporate organisations.

Helping to grow a rapidly developing Construction and Facilities company by building Client relationships and establishing good working processes.

Legal secretary position which included extensive audio typing and basic administrative work.