Hayley Ferguson Email and Phone Number
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Hayley Ferguson personal email
Experienced Business Analyst with a demonstrated history of working in telecom, travel, and financial services industries. Skilled in Requirements Gathering, Business Process Mapping, Business Process Re-engineering, Feature Prioritization, and Strategic Planning. Strong research professional with a Bachelor of Science (B.S.) focused in Management Information Systems from Penn State University.
Arke
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Sr. Business AnalystArke Mar 2022 - PresentAtlanta, Georgia, Us- Website transformations - CMS integrations- Process baselining and improvement (client and internal)- Process documentation (client and internal)- Regulatory research- Stakeholder identification and involvement - UAT (writing and performing tests)- Closely work with UX and Design Team to ensure business requirements are met and functional requirements are clear and aligned - Closely work with development and QA teams throughout SDLC
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Technical Business AnalystApex Systems Jun 2021 - Mar 2022Glen Allen, Va, Us• Oversee design and implementation of single sign-on solution for guests/passholders to align guest/passholder UX with luxury branding strategy.• Create strategy for guest/passholder data migration to support single sign-on.• Advise on UX/UI redesign and implementation of guest-facing checkout screens.• Work directly with VP of Product to outline product roadmap for the next year.• Lead sprint ceremonies for two development teams based offshore. -
Business AnalystWestern Union Business Solutions Oct 2018 - Jun 2021• Created roadmap, gathered/refined requirements, and implemented enhancements to customer facing GlobalPay for Students product.• Implemented Google Places as a customer address verification solution to comply with government regulation.• Gathered/refined requirements and managed backlog for multi-year, customer facing digital onboarding initiative, new payment methods for customers, and new customer financial tools (incl. US, Canada, APAC and European jurisdictions).• Developed UI wireframes and mockups per latest industry standards.• Advised project leadership on regional synergies to inform product roadmap. • Performed UAT of products prior to deployment.
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Business Analyst - Travel, Transportation & HospitalityTata Consultancy Services Oct 2017 - Oct 2018Mumbai, Maharashtra, In• Engaged with internal/external stakeholders to diagram/document problem spaces• Served as Product Owner for POS and UI products• Managed backlog for API services integration project• Served as Scrum Master in cross-functional team to track and promote progress through SAFe Agile Methodology• Designed project implementation plan for large-scale TPF transformation effort -
Business Analyst - Communications, Media & InformationTata Consultancy Services Jun 2015 - Feb 2017Mumbai, Maharashtra, In• Gathered requirements from onshore/offshore teams for highly critical/impactful automated software solution • Created guide documentation and provided successful knowledge transfer to team taking over support of automated software solution• Communicated company achievements in industry, and strategic areas of joint opportunity, via newsletter to fortune 500 telecom executives on weekly basis, which sparked $2M opportunity• Served as interim project manager for automated software solution effort• Successfully completed 3 final product demos for key stakeholders to attain final approval• Engaged with client to understand digital supply chain flow, identify bottlenecks, and work with key stakeholders to build actionable multi-year solution roadmap
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Strategy AnalystTata Consultancy Services Dec 2015 - Nov 2016Mumbai, Maharashtra, In• Collaborated with Telecom Segment Head to design communication plan for Client Partners in order to increase internal knowledge sharing• Identified unique opportunities for growth of $10-20M per year for 8 telecom accounts, utilizing SAFe Strategic Themes, BCG Growth Framework, and Business Model Canvas methodologies• Designed action plans for 8 telecom accounts and presented to client partners and program managers for their input and use
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Pharmacy TechnicianWeis Markets Oct 2012 - May 2015Sunbury, Pa, Us -
Assistant ManagerRue21 Oct 2010 - Oct 2012Warrendale, Pa, Us• Regularly exceeding targeted sales goals• Fulfilled duties of part time assistant manager, including: advanced register functions, shipment coordination, sales associate coordination, end of day/week/month financial status reports, goal setting, and store maintenance
Hayley Ferguson Skills
Hayley Ferguson Education Details
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Penn State UniversityManagement Information Systems
Frequently Asked Questions about Hayley Ferguson
What company does Hayley Ferguson work for?
Hayley Ferguson works for Arke
What is Hayley Ferguson's role at the current company?
Hayley Ferguson's current role is Sr. Business Analyst at Arke specializing in Business Analysis, Product Ownership, and Process Improvement.
What is Hayley Ferguson's email address?
Hayley Ferguson's email address is ha****@****tcs.com
What schools did Hayley Ferguson attend?
Hayley Ferguson attended Penn State University.
What skills is Hayley Ferguson known for?
Hayley Ferguson has skills like Strategic Planning, Business Analysis, Data Analysis, Business Process Improvement, Software Testing, Business Process Mapping, Business Process Redesign, Data Modeling, Root Cause Analysis, Scrum, Agile Methodologies, Software Implementation Management.
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