Hayley Macpherson Email & Phone Number

Abu Dhabi, United Arab Emirates

• Providing 5 star hospitality services to VIP guests by building a mutual understanding through professionalism and appropriate etiquette. • Delivering consistency to high calibre clientele by proactively anticipating their needs and resolving any queries or concerns in a positive and effective manner.• Ensuring all guests remain comfortable during their flight, while maintaining their safety and adhering to Aviation Regulations at all times.• Creating a considerate and respectful environment for guests - adapting to different cultures and adjusting behaviour accordingly.Relevant Accomplishments• Part of the Etihad promotions team that represented the company at the Abu Dhabi Formula 1 Grand Prix in 2015.• Promoted to premium class crew within the first 16 months of my employment.• Specifically selected to be trained in the role of flying Nanny.

Glasgow, United Kingdom

• Managed passenger’s needs and requests across busy flights to and from Europe.• Played a key role within a productive team - working in collaboration with other team members to ensure the consistent and smooth running of on-board services, supporting and assisting them when necessary.• Successfully handled challenging / pressurised medical emergencies while on board.Relevant Accomplishments• Rapidly promoted to a senior crew position due to strong performance in role.

Glasgow, United Kingdom

• Delivered exceptional service to guests, while hosting VIP corporate functions and events.• Received training in silver service to meet the requirements of VIP guests.Relevant Accomplishments• Specifically chosen to host a private box in Ibrox Stadium (Rangers FC).• Provided silver service at the Prince of Bahrain’s Wedding, in November 2009.