Extending my role with Almero Student to now managing our co-working sister company, Flagship Spaces, working across both the professional and student property sectors.

Managing the South West property portfolio of PBSAs, through facilities management, guest engagement, interior design and developing strategies that can be implemented across all regions to enhance the journey of our guests.• Identified unused spaces throughout the portfolio, designed unique concepts and Project Managed each space from idea to completion. Scope of work ranged from; high end dining room, contemplation room, parents room, underground events space with two tree house pavilions currently under construction.• Collaboration with the development team on all upcoming property projects, consulting on full interior design and kit out, establishing room layouts, product management, pre opening budgets and marketing requirements.• Launched and chaired the events committee, delivering biweekly events across all seven cities, promoting a social community amongst guests.• Updated all marketing photography for South West inventory, styled and designed each property, outsourced photography requirements to increase revenue.• Created new marketing strategies with the goal of generating new opportunities to increase sales.• Mobilisation of Beech Gardens, Birmingham, £10mil acquisition. Managed and oversaw all operational aspects of the transition, relocation of 34 guests, on boarding of local contractors and suppliers, full site risk assessments whilst keeping guest satisfaction at the forefront.• Created and implemented the Student Ambassador programme, recruited and trained 67 Student Ambassadors nationally as Almero’s “first response” to guests enquiries, resulting in a quicker resolution time and improving the guests experience.

• Managed and led different operational areas, including retail units forecasted to take £120k combined and hospitality areas with up to 2000 guests in attendance.• Identified bottlenecks and cost relating inefficiencies in field-based team, initiated corrective action, resulting in higher standards and a decrease in operational costs.• Selected out of 60 Managers to travel to Sindalah Island for a month to serve as the manager of the corporation’s account with The Prince of Saudi Arabia and his The Red Sea Project - an international tourist destination designed to be established across a lagoon of untouched natural islands, mountains and coastline.

• Launched Lavanda in Bristol and Leicester. Trialled a B2B module in Bristol and a B2C in Leicester. Hired and trained the operational team, set up suppliers, budgeted stock and payroll costs, built and maintained strong relationships with key partners.• Planned and held UK wide company workshops and training sessions, promoted team building, implemented process improvements. • Effectively managed and oversaw the central operation, accountable for over 400 properties and seven departments.• Head of maintenance. Responsible for scheduling any needed work, negotiated pricing.

• Led, trained and inspired onsite team, encouraged team members to be passionate and reach their full potential. As such, I was proud to witness many team members progress within their career due to my training.• Devised and executed daily plans. Advised seniors of any deviations from original plans and applied a systematic approach to ensure effective time management and high standards were maintained.• Consistently demonstrate expertise and knowledge of amenities, services, geographic features and special events available to the client. • Orchestrate and plan all the details for a wide range of events, from an intimate dinner for a party of 10 to a major corporate celebration 4000 guests.

• Orchestrated first onsite audit, developed plans and processes for each department to follow. Held workshops and training sessions to ensure all were competent and compliant. We achieved 87%.• Created and implemented Standard Operating Procedure Manual for all employees to follow.• Market research on latest trends and competitor analysis, applied findings to build client packages, showcase relevant products, redesigned retail units and two of our restaurants.• Managed all onsite facilities, 14 hospitality boxes, 4 restaurants and 5 retail units, total capacity 7k with 300 employees.• Built each event from the ground up, staff allocations, accommodation, transport, greenfield planning, menu and event planning, stock management, budgeting, HSE audits, staff training and how to move towards a more sustainable operation.

•Offered additional support and training, created a positive working environment for all team members.• Allocated onsite set up team, organised logistics of multiple areas. Worked to tight deadlines, spot checked areas to ensure the brief had been followed. Implemented corrective action where necessary.• Negotiated work load priorities and delegated within the team.• Established protocols and managed information flow throughout the hierarchy within the team.