Hayley Miles Email and Phone Number
london, greater london, united kingdom
Hayley Miles's Location
Bracknell, England, United Kingdom, United Kingdom
Hayley Miles's Contact Details
Hayley Miles work email
- Valid
- Valid
- Valid
Hayley Miles personal email
n/a
About Hayley Miles
I have been working in an office environment for over 10 years. While I was at college I achieved my level 3 Administration. I have gained several skills in all the different office roles throughout the year and I am always keen to learn new skills. I am able to work as part of a team and also individually. All my work is organized and I am a hard worker and do not finish until I have completed the job. I am the type of worker that will keep pushing myself to achieve more.
Hayley Miles's Current Company Details
Exponential-E
View
Process Manager
london, greater london, united kingdom
- Website:
- exponential-e.com
- Employees:
- 381
Hayley Miles Work Experience Details
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Process ManagerExponential-E Jan 2024 - PresentFrimley, England, United Kingdom
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Team LeaderExponential-E Jun 2022 - Jan 2024United KingdomFrom November 2022 to August 2023 I was acting as Manger for the Service Desk while awaiting the replacement Manager to startOne to one’s for team membersHelp new and existing team members with trainingAccepting holiday requests Updating Team RotaStaying calm under pressureDealing with KPI’s and Breach reports Day to day team supportAttending Customer meetings including Service ReviewsMaking sure the customer is kept updated on their incidentsQuality checks on the incidentsRegular meetings with project team to confirm onboarding stages of customers products going liveTesting for any upgrades to the customers ServiceNow environmentProviding testing scenarios with the customer to show how the system worksKeeping the team updated on any changes Being on call for the Service DeskAdd Emergency messages to the phone system Puzzel AgentProduce call reports to manage one of the KPI’sMonitor incident & incident task raised times to manage KPI’sMonitor SLA’s of incidents and incident tasks to make sure SLA’s are met
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Client Services CoordinatorExponential-E Jan 2022 - Jun 2022Be the first point of contact for issues.Manage and own incidents and requests, working collaboratively with suppliers to bring a resolution within SLAProactively monitor suppliers for any potential issuesMonitor open incidents and requests and ensure SLA targets, including updates and resolution, are met by suppliersFrequently engaged with suppliers to chase for regular updates and to ensure resolution time is metMonitor suppliers to proactively identify any issues that may affect the customerWorking with the project team to help create Puzzel Agent & Service NowTesting Puzzel Agent & Service Now and raising defects when the application is not doing what it shouldCreating training videos for new recruits for the service deskCreating work instructions and keeping them updatedCreating Reports and Dashboards to useTraining new recruits Updating Team Rota Attending customer meetings including Service ReviewsMaking sure KPI’s are met by the Service DeskActing as 2nd in command when Manager is on leaveOn boarding sessions with Customer to show how the system works
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Technical Operations AnalystBottomline Technologies Sep 2018 - Jan 2022Reading, United KingdomCase Management via phone, email and web portal (logging, acknowledgements, updates and completion of all case notes)Case diagnosis and resolution, case routing where further levels of technical support is neededSupporting the transactional Operations team in maintenance and running of systems/ serversReset user passwords on Active directory, Swift and GT ExchangeAdd users on the active directory, Swift and GT exchangeProviding customers with reports at the beginning of each monthWorking in an ITIL environmentMaking sure that service level agreements are metBeing able to prioritize workloadAssigning users their RSA tokens (Hard or soft) and sending these to themAssisting users with logging on to the software using there RSA tokens.Working with the project team and account managers with new ordersActing as Team Leader while Team Leader is on holiday or off sickDeal with Escalations from customersManaging case numbers and provide reports for Mangers -
Team LeaderTelent Technology Services Ltd Mar 2018 - Sep 2018Camberley, Surrey, United Kingdom• Provide the team with a vision of the project objectives.• Lead by setting a good example (role model) – behaviour consistent with words.• Motivate and inspire team members• Recognize and celebrate team member’s accomplishments and exceptional performance• Intervene when necessary to aid the group in resolving issues• Escalating cases • Provide one to ones for team members• Supporting the Managers • Help team members with training• Accepting holiday requests • Staying calm under pressure• Dealing with SLAs• Good working relationship with the office• Dealing with difficult customers • Day to Day support• Monthly stats for team members -
Service Desk AnalystTelent Technology Services Ltd Jan 2016 - Mar 2018Camberley• Trained, inducted & coached new staff members• Identified a problem and resolved it• Received commendations from my manager• Priorities workload• Good Communication• Hitting SLA’s and make sure they do not breach• Ticket Managing• Good team player• Log onto remote monitoring tool and to daily checks• Understanding the escalation process• Keep customer updated• Have an understand of the faults• Take on Shift Leader duties when they are on holiday or ill• Booking jobs and allocating to engineer• 1st Point of contact
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Customer Service & Logistics Co-OrdinatorSunsquare Ltd Mar 2015 - Dec 2015• Received commendations from my manager• Saved company money by arranging a cheaper and more reliable courier• Speak to customers about their deliveries & installations • Arrange repairs • Book orders into production • Work as part of a team • Being the person to go to after sales • Speak to courier companies to arrange upstand deliveries • Help customers with technical information • Dealing with any complaints and solving the problem -
Office AdministratorEv May 2014 - Jan 2015Norwich, United Kingdom• Extensive international/national travel arrangements including air, hotel and ground; prepare detailed agendas for all business travel.• Writing up Manifest for shipping • Packing items in boxes for shipping • Making up re-dress kits • Get sent out in company vehicle to pick up or drop off items • Greeting visitors • Sorting out the post • Dealing with NCR and sending them to the right people First point for telephone calls -
Personal AssistantWorldnet Recruitment & Training Jan 2012 - Apr 2014• Helping the M.D design the website • Picking out a mobile phone suitable for the M.D• 1st point of call for the M.D • Answering phone calls • Reading emails and replying to clients and new candidates • Filing • Producing invoices for clients • Managing Training sessions & dates • Booking speakers • Booking accommodation • Updating the website • Contacting our clients & candidates • Arranging appointments • Control of petty cash
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AdministratorGreene King Jun 2011 - Nov 2011Bury St EdmundsProcessing stock orders Using Microsoft software Answering the telephone FilingInventory requests Use Aurora and Outsmart programs Sort out the 1L spreadsheets and tracking them. Being in control of the office while my colleagues are out of office -
Part Time AdministratorFw Hall & Sons Mar 2011 - Jun 2011Inputing data onto the systemscreating new excel charts to show how much goes out each weekFilingAnswering telephone
Hayley Miles Education Details
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Norwich City CollegeBusiness Administration Level 3 -
Diss High SchoolEnglish Lit, English Lang, Maths, Science, Media Studies
Frequently Asked Questions about Hayley Miles
What company does Hayley Miles work for?
Hayley Miles works for Exponential-E
What is Hayley Miles's role at the current company?
Hayley Miles's current role is Process Manager.
What is Hayley Miles's email address?
Hayley Miles's email address is ha****@****ent.com
What schools did Hayley Miles attend?
Hayley Miles attended Norwich City College, Diss High School.
Who are Hayley Miles's colleagues?
Hayley Miles's colleagues are Malacki Doyley- Williams, Ewan Kirk, Tom Davies, Mohammed Joynul Islam, Steve Taylor, Joseph Hull, Pankaj Patel.
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