Hayley Redpath Email & Phone Number

Mold, Gb

Home Based With Regular Travel To Various Pdus

• Undertaking assessments on all referred service users, motivating service users to engage fully with the programme and completing an action plan if confirmed as suitable for the programme which is shared with the probation practitioner for approval.• Responsible for motivating and developing service user to enter and remain in either work, training or education. To case manage the service user journey, delivering interventions or signposting/referring to specialist support as per the action plan. • To work with and update the probation practitioner at all stages.• Responsible for the accurate identification of the most appropriate occupational direction and service user support needs (pre and post-employment), creating and delivering service user Action Plans which facilitate overcoming the identified barriers and achieving progression outcomes in work.• Recording all service user contact on the Customer Approved System (CAS) and liaises with the Probation Practitioner as appropriate and in line with specification requirements• Managing cases within NPS risk management procedures and meeting Authority KPIs for their cases• SYSTEMS: Adapt, Refer & Monitor, Power BI, Word, Excel, OutlookAchievements • Quickly gained knowledge of the barriers faced by people on probation returning to work and how to support with resolving these.

Flintshire, Wales, United Kingdom

• Managing a caseload of participants, identifying participants goals, aspirations, and barriers to employment – facilitating appropriate short and long-term solutions and interventions as required• Monitoring ongoing progression of participants into sustainable employment whilst also developing their job search skills, strategy, empowerment and confidence• Identifying appropriate internal and external contacts to build, develop and maintain relationships as a source of referrals for participants• Establishing and managing relationships with employers, following up with both participants and the Employer to gain interviews and ensure a smooth transition into employment and beyond• Accurate and timely recording and review of all participant details and requirements for every intervention• SYSTEMS: Jasper Aptem, Power BI, Word, Excel, OutlookAchievements • Quickly adapted and integrated into a new team/new employability programme and maintained 100% compliance• Chosen to work at local JCP to build on current relationships with work coaches to encourage referrals and be a direct contact for them to discuss participants on programme

Remote

• Managing a caseload of customers using a variety of coaching strategies. Undertaking in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression. Supporting customers on their journey to find work by ensuring that they are equipped and prepared for job searching and interviews.• Producing personalised tailored SMART action plans with sequenced interventions and development opportunities regularly for each customer to monitor their journey and ensure that there is tracked progression• Using an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health)• Tracking and recording all stages of the customers journey to ensure that KPI’s are being met• Coaching and training colleagues, creating desk aids and remaining up to date with all business and process changes• Proactively participating in continuous improvement activities – I was seconded to work for six months solely on Contact Improvement and worked on various areas from onboarding, disengagement and service standards and achieved and exceeded the desired improvement in each area as measured by personal performance targets and Key Performance Indicators• Seconded to work on the Restart programme for three months to support with compliance and staff mentoring which resulted in an increase in performance from each of the seven staff members that I worked with and their overall compliance with contact standards increased by 50% • SYSTEMS: Adapt, Power BI, Word, Excel, Outlook, Jasper AptemAchievements • Regularly exceeding KPI’s by up to 30%• Deputised in Business Managers absence• Chosen, based on performance, to support with quality and compliance on JETS• Selected to support on another programme within Maximus which resulted in audit results moving from 30% to exceeding 80% consistently within three months

Chester, England, United Kingdom

• Dealing with all reception and reservation duties • Leading a team of 7 – reception team, bar staff and front of house restaurant • Completing all relevant procedures during check in and out• Preparing bills and taking payments • End of shift banking including petty cash and change ordering • Dealing with complaints or problems and ensuring that these were resolved • Ensuring all areas of the hotel was appropriately staffed• Selected to work during the pandemic to ensure the security of the hotel and for key worker residents/clients• SYSTEMS: Opera & Brilliant (Hotel Management Systems), Excel, Outlook, Word Achievements • Promotion to duty manager due to my performance and knowledge of the role• Navigating through the COVID pandemic ensuring that regulations were abided by and the balance between this and guest satisfaction was maintained

Tattenhall, England, United Kingdom

• Raising purchase orders and ordering material and products from suppliers • Ordering stationary and personal protective equipment • Ensuring goods received are checked off against delivery paperwork and routed correctly • Entering the goods received or transferred accurately on to the stocktake • Controlling the movement of materials within the factories as required • Conducting weekly and monthly stock takes • Assisting other departments with administration duties such as signing in drivers/visitors, photocopying, scanning and filing as required.Achievements • Promoted during my first week. I was taken on as a receptionist but I was asked to shadow the materials coordinator and take over from them as I had performed well and handled the additional work with ease.

Chester, England, United Kingdom

• Process reservations by email, telephone, fax or central reservation systems referral • Remaining up to date with the type of rooms available as well as their location, layout, selling status, rates, and benefits of all packages plans • Understanding the credit policy of the hotel and how to code each reservation • Creating and maintaining reservation records by date of arrival and alphabetical listing • Communicate reservation information to the front desk • Process cancellations and modifications and promptly relays this information to the front desk • Understand and action the hotel policy on guaranteed reservations and no-shows Achievements • Completed an NVQ in Customer Service with a distinction• voted employee of the year by management and my peers at an end of year award ceremony

Chester, England, United Kingdom

• Dealing with bookings by phone, e-mail, letter, fax or face-to-face `• Completing check in and check out procedures • Preparing bills and taking payments • Dealing with special requests from guests such as booking transport and tickets or storing valuable items• Answering questions about the hotel facilities and the surrounding area Achievements • Received a promotion into the Reservations department due to performance.

Mental Health First Aid, First Aid At Work, Fire Warden Training, Duty Manager Training

Certificate In Health And Social Care

Nvq, Customer Service, Distinction

A Levels, Law, English Language, Psychology, C