Hayley Smith Email & Phone Number

London, United Kingdom

Altrum Honors is the global leader in designing and manufacturing custom awards and recognition programs. With over 70 years of experience, the company is singularly focused on providing clients with an unequaled service experience. I am responsible managing Altrum Honor’s key accounts in Europe, including the top two sales generating accounts for the region. I am highly skilled at managing the design, manufacturing and delivery of custom deal toys and I pride myself on offering excellent customer service by ensuring a fast response time, managing client expectations and dealing with any issues quickly and problem solving efficiently. I have also been involved in training and mentoring new members of staff, as well as assisting the management team with planning and implementing positive changes in systems and processes as part of a LEAN improvement program.I was awarded the 'Customer Service Award'​ in 2011, the 'Employee of the Quarter'​ in the summer of 2012 and Autumn 2014 and the 'MacGyver Award ' (problem solving) in 2015.www.dealtoy.com

ContactPoint and eCAF were/are IT systems that supported the work of professionals who work with children and young people. ContactPoint provided users with a quick way to find out who else is working with the same child or young person, the aim being to enable coordinated support. eCAF is an online assessment tool which practitioners used to gain a holistic view of a child, young person or family and request relevant support. ContactPoint is a national system and I was part of the team that implemented and managed ContactPoint in Reading. eCAF is a local system that was implemented throughout 2010 and early 2011.I was responsible for planning and delivering training, identifying potential users, networking with organisations and encouraging them to engage with the ContactPoint and eCAF projects. I was also involved in data administration and managing user accounts, which included auditing use and ensuring Reading Borough Council met the statutory security requirements.http://en.wikipedia.org/wiki/ContactPoint

London, United Kingdom

TCP Europe is a division of The Corporate Presence Ltd, which was the global market leader in custom awards until 2011. I was responsible for managing a number of key accounts including Goldman Sachs, Commerzbank,and Greenhill & Co.

Ba Honors, Childhood And Youth Studies, First-Class

Spanish Gcse, B

Nvq Level 3, Management

Diploma, Early Childhood Education

A Levels, Sociology (B), Business Studies (B), Information Technology (C), General Studies (C)

Gsce'S, Double English (C,C), Double Sciene (C,C), Maths (C), Business Studies (B), It (C), German (C),