Hayley Thomson Email & Phone Number

Glasgow, Gb

Glasgow, Scotland, United Kingdom

KEY ACTIVITIES• Processing and coordinating the Quality Assurance (QA) audit submissions and certifications for a number of BRE's certification schemes, including BREEAM In-Use, BREEAM New Construction and BREEAM Refurbishment. Doing so in accordance with operational procedures.• Carrying out Administrative QA audit checks and certificate generation of assessments.• Investigating and resolving invoicing issues and queries from customers.• Manning and co-ordinating customer Live Chat – first line contact and fielding Live Chat queries to relevant BREEAM departments and agents and answering and assisting with general Live Chat queries. • Maintaining accurate records of data within the BREEAM systems, databases and websites (assessment evidence and report submissions, contracts, email correspondence).• Liaising with customers daily (email, telephone and Live Chat) – responding to queries relating to licensing, registrations, the status of QA, certifications, feedback date requests, fees, online systems and websites whilst maintaining good customer relationships and providing excellent customer service. • Assisting in keeping internal procedures, guidance documents and FAQs up to date, and adhering to BRE's accreditation standards and operations procedures.• Processing and co-ordinating BREEAM Store Orders, creation of artwork proofs for BREEAM plaques, liaising with customers and suppliers.KEY SKILLS• Attention to detail • Learning quickly with a ‘Can do’ attitude • Self-motivated and independent, with the ability to work without supervision and with little guidance • Ability to manage and organise a busy workload • Excellent organisation skills • Good understanding of administration • A professional and courteous customer liaison • Ability to follow standard procedures • Analytical and problem solving

Glasgow, United Kingdom

KEY ACTIVITIES• General administration - dealing with client enquiries by email, telephone, in person and social media.• Preparation and issuing of invoices and taking payment from clients.• Updating the website, assisting with social media and compiling email newsletters.• Preparation of vector files and materials for cutting.• Running jobs on the laser machines.• Handling, inspecting and packaging finished cut materials to ensure high quality of finish.• Overseeing day-to-day running of the studio – maintaining stock levels, basic machine maintenance, tidying, organising deliveries etc.• Managing reception desk. KEY SKILLS• Ability to work efficiently, with precision and attention to detail especially whilst multiple jobs and projects run concurrently.• Excellent personal and communication skills – written and verbal, to preserve the company's reputation of providing a professional and friendly service.• A high level of computer literacy with particular skill in Adobe Illustrator, AutoCad and Microsoft Excel.• Loyal and intuitive.• Excellent organisational and multi-tasking skills.

Glasgow, United Kingdom

KEY ACTIVITIES• Executive assistant to two company directors.• Project and operations managements.• Monitoring, summarising and communicating in regards to daily productivity.• Running of interior design projects.• Recruitment across different sectors.• Business analytics using Microsoft Excel.• Marketing using social media, print media and email newsletters.• Direction of social media team. KEY SKILLS• Ability to constantly multi-task.• Excellent organisational and time management skills.• Trustworthy with sensitive information.• Exemplary communication skills when dealing with internal and external stakeholders.• Fine attention to detail and ability to follow through.

Glasgow, United Kingdom

KEY ACTIVITIES• Recruitment, training and management of staff• Initiated, built relationships and negotiated with suppliers• Diversified services offered KEY SKILLS• Constantly innovating.• Leadership and people management.• Hitting client brief on time, every-time.• An eye for detail and design.• Resourcefulness.

Glasgow

Glasgow, United Kingdom

KEY ACTIVITES• Raise awareness around product quality problems.• Collect, analyse and report quality deviations.• Maintain inventory accuracy.• Analyse and communicate KPI's.• Challenge decision making and existing working routines.KEY SKILLS• Excellent networking, interpersonal and communication skills.• Worked proactively with strong solution orientation.• Ability to empathise with the customer while having a cost-conscious and sustainable approach to business.• Independently take well-founded decisions.• Parallel work on many different issues with the ability to prioritise.

Glasgow, United Kingdom

KEY ACTIVITES• Maximising sales and profitability. • Being passionate and knowledgeable about IKEA products with the ability to share this with customer and colleagues.• Actively approaching customers who need additional help and advising them on the best solutions for their home• Preparing department for stock replenishment• Supporting goals and targets of department action plan.KEY SKILLS• Confident about approaching and talking to people in a polite and friendly manner. • Enthusiastic about working with others in a team.• Flexible approach to work and embrace change.• Ability to prioritise and organise to make efficient use of time.

Bordeaux Area, France

Glasgow, United Kingdom

Irvine

Ayr