Hayley Wickham Email and Phone Number

Wedding and Event Planning Services

Currently working at The Best Countryside Wedding Venue in England

Engage in all aspects of clients services relating to the business of thecompany including, sales support, event management, operations support,specification and costing of events and providing general advice andmanagement support on all client services issues.-Development, production and delivery of projects from proposal right up todelivery.-Managing operational and administrative functions to ensure specificprojects are delivered efficiently-Communicating, maintaining and developing client relationships-Sales and client liaison/account management-Event project management, briefing and post event reporting/reconciliation-Co-ordination of regular client account fulfilment-Client account development-Conduct menu and wine tastings-Conduct on-site inspections and project managing events-Ensuring excellent customer service and quality delivery

Handle all in-coming enquiries for events, group reservations andconference bookings.-Conduct all on-site show rounds of clients for bedrooms and conferenceevent space.-Produce proposals, contracts and event orders in a timely manner to ensuremaximum conversion of enquiries to confirmed bookings.-Handle all aspects of the planning process including set up, audio visual,menu planning, wine selection, decor and outside vendor co-ordination witha strong focus on up selling food and beverage items.-Review all upcoming functions and ensure the production and distributionof upcoming function sheets to appropriate staff members on a weekly/daily basis.-Act as liaison between clients and managers on larger events (weddings,Christmas parties etc.) including overseeing set up of events andintroduction of food and beverage staff.-Ensure proper follow up on all event and group bookings including billing,payment, thank you notes etc.-Produce weekly conversion reports on enquiries and conference and eventsforecasts as needed.-Coordinate with the appropriate staff member in the inn to resolve anyissues, complaints and problems to ensure quality product delivery andcustomer satisfaction.-Ensure timely response to central marketing initiatives in order to maximizeall revenue opportunities.-Ensure all information on property website is timely and up to date.Work with GM to produce and manage the property's calendar of events.-Co-ordinate all staff time sheets on a weekly basis for head office includingweekly sales report.-Duties as Assistant Manager include opening up in the morning for thebreakfast shift, cashing up, locking up, ensuring staff are fulfilling their dailyduties in a timely manner, stock control food and beverage ordering, over-seeing reception and house-keeping.

Selling and converting all race day enquiries into bookings.-Managing up to 900 guests in both the Hennessy and Racegoers Restauranton race days and making sure all pre booked tickets are passed onto gatestaff ready for collection.-Co-ordinate and upload special offers and packages onto the CRM system.-Co-ordinate the distribution of all badges, tickets and collateral.-Accurately prepare and complete weekly sale reports for ticket, badge andrestaurant sales.-Accurately convert all restaurant bookings from Event Master onto Excel forthe operations team noting all special requests and dietary requirements.-Support the sale, control and allocation of Restaurant packages, up sellingfood, beverages and other racing services pro-actively.-Meet and understand the budgets and targets set by Newbury Racecourse.-Ensuring that the highest standards of customer service are maintained at alltimes.-Meet and greet customers on race days ensuring their day goes as plannedand they are happy.-Liaise with Restaurant Managers ensuring all bookings, requests and drinksorders are completed ready for racing.-Set up mail shots and special offers for Restaurants.-Kept outside caterers informed with future figures and requests.-Built up good rapport with customers ensuring they return back.-Monitoring all other Website's Newbury Racecourse is advertised on,checking information and making sure monthly offers are added on.

Assisted with general running of the Pub from taking orders, ordering newstock, stock rotation, cleaning the pipes, cash handling and cashing/lockingup after hours.-It was at the Red Lion that I completed my Personal Licence, First Aid andFood & Hygiene Course.