Vieple is a leading video interviewing software that simplifies remote recruitment and allows hiring managers to screen top talent, faster.In this hybrid Account Management/Customer Success role I was responsible for growing and retaining a book of mid-market clients across ACT, SA, WA and VIC, within various sectors including government, universities, professional services, NFP, retail and mining. I guided clients to optimise their platform, helping them to shape an exceptional experience for their candidates while streamlining high volume recruitment processes.

ELMO offers a suite of cloud HR, payroll and rostering/time & attendance software solutions that are highly configurable and available within a single dashboard and single user interface. These solutions help organisations streamline HR & payroll processes to increase productivity, efficiency and reduce costs.In this role I was responsible for surfacing customer insights by leading ELMO's first ever Customer Journey Mapping Project. I developed the project method, defined journey hypothesis and gathered data from 54 clients in a targeted demographic to analyse data and surface valuable insights. These insights were used to help inform product and service delivery decisions.

Consistently achieved sales targets (up to 130%), in addition to reducing churn. This was done through developing strong client relationships, providing valuable product and market insights, validating client needs on an ongoing basis, and having knowledge of client systems and business requirements.

This was a short term contract role to support the Head of Procurement in keeping cost saving initiatives on track to deliver on time. The role involved strategic input for new initiatives, managing at risk ones and preparing monthly ELT packs to report on progress.

I managed, retained and grew a portfolio of corporate, agencies and individual customers (worth $2M pa). I was accountable for developing strong, mutually beneficial and long-term business relationships with them. I was accountable for identifying and providing the best solutions to meet their business needs. I ensured that all their engagement and management needs have been looked after expertly and professionally. I was also responsible for the strategic identification and development of relationships with organisations that could utilise any of the services of our company.

In this role I was responsible for producing written material required to net a sale. This predominantly involved bidding (responding to RFIs, EOIs, RFPs, etc), preparing sales proposals and any other pre-sale material. I lead a successful bid response which acquired a large banking customer worth $2M pa.I also built and maintained a pre-sale library, proactively sought tender opportunities and developed various sales tools including national customer management strategies and customer workflows.

Legal Assistant supporting the Head of Construction & Engineering and various additional fee earners.

Legal Assistant supporting a Partner, Senior Associate, Solicitor and Business Development Manager in Employee & Workplace Relations.

Legal Assistant supporting a Solicitor in Patent & Trademark Litigation (contract role).

Contract roles at Clifford Chance, King & Wood Mallesons, and Piper Smith Watton.

Legal Assistant across several departments, including: Employment, Construction & Engineering, and Litigation.