Hayley Rankin Email & Phone Number

Brisbane, Queensland, Australia

- Project managed and led the implementation of RED61 Ticketing system and Festival of Outback Opera microsite website.- Managed the ticket build for Opera Queensland through Red61and StickyTickets ticketing systems and QTIX ticketbuild worksheets.- Creation of marketing eDMs, audience segments, reporting and CRM data management.- Update and maintain the Opera Club membership, events and data.- Project manage Opera Queensland studio insight events for Qpera Club members and VIP stakeholders.- Manage on-site box office operations, sales, opening and inseason complimentary tickets.- Coordinate ticketing requests across the organisation, including managing VIP guest lists, preparing and sending VIP invitations, coordinating RSVPs, and issuing tickets/event information.- Manage multiple organisational mailboxes and triage accordingly.- Responding to customer requests and correspondence related to ticketing, performance and subscription queries.

Brisbane, Queensland, Australia

- Ensuring high quality customer service, accurate and timely processing of all student records or enquiries administered via Dynamics 365 on campus including admissions, enrolment, transcripts, and initiating academic processes, complying with external regulatory requirements and company policies.- Fostering, implementing, and supporting the development of an active Student Representative Council (SRC).- Created, maintained and executed SRC trimester event calendar.- Management of SRC Social Media and Campus content.- Communicating effectively and appropriately with the campus community about student admin and support processes and services, and provide admin support to other departments.- Provide international student administration services, including orientations and visa / COE enquiries, complying with external regulatory requirements and company policies and procedures.

Perth, Western Australia, Australia

- Liaised with executive management regarding project management of FRINGE WORLD awards program.- Used RED61 ticketing system to complete ticket fulfilment, media and judges’ allocations, event adjustments, holds, refunds, exchanges, and data reports. - Coordinated and liaised with volunteer judges, creation of festival schedules, ticketing, festival passes and collated scores.- Worked with the Programming department to action event changes and cancellations through the ticketing system and AVR. - Assisted the customer service team with Box Office enquiries and complaint resolution.- Supported box office staff with enquiries, refund requests and ticketing changes.- Manage multiple organisational mailboxes and triage accordingly.

Auckland, New Zealand

Bachelor Of Communication, Public Relations

Diploma Of Arts, Indigenous Pyschologies

Graduate Diploma In Business Studies