Hayley Fernandes Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Provides award-winning customer support, works directly with clients to troubleshoot technical issues and develop unique workflows to ensure successful implementation and use of Jobber by zoom, webinar, phone, email and live chat. Regularly trains customers and team members via zoom on tooling and best practices in large group settings. Suggests and implements systems for streamlining daily processes, reducing friction between departments, improving consistency and maximizing efficiency for the department and the company as a whole.Responsible for replying to reviews on all social media platforms and works cross-functionally with other departments such as sales, onboarding, marketing and people & culture teams to ensure a best-in-class experience for customers and team members alike.As a Senior Product Support Specialist, I regularly demonstrate leadership skills by leading the shift which involves managing the daily scheduling, ensuring our team is best oriented to assist our customers on the various support channels, calling escalated customers and working with them to find a resolution. Hosting a regular office hour twice weekly allows me to provide feedback to other team members, answer questions and sometimes give a pep talk!Works with our people & culture team to conduct interviews, to train and onboard a large number of our new hires through the success week program.Participated in a rotation of Jobber Cares, an in-house team/program for supporting local charities in both Toronto, Ontario and Edmonton, Alberta.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Custom furniture refinishing, sourcing and restoration.

Toronto, Ontario, Canada

-Dynamically, efficiently multitasks to ensure a positive, friendly dining experience and return guests-Assists other team members while I maintain a large section of tables and/or a large group of people with separate bills

Toronto, Canada Area

-Assisted the Operations Manager directly and the Customer Support team remotely with all tasks to be performed in the Toronto area over the phone and via Slack-Provideed face-to-face client support, on-site system maintenance and technical assistance as needed-Conducted site inspections for both prospective and existing clients-Attended meet-ups and promotional events on behalf of Keycafe-Educated prospective clients and the general public regarding the benefits of the sharing economy

Toronto Area, Canada

-Worked simultaneously as a team leader, server, barista, bartender, hostess and cashier-I was responsible for scheduling and all other aspects of managing my team at this very high volume restaurant

Toronto Area, Canada

-Ensured a mutually positive experience for both customers and front store employees by assisting in the smooth operation of the of all cash and customer service related store functions-Store key-holder, responsible for the daily bank deposit, end of day cash register reconciliations -Maintained a safe of $6000/daily

Assisted customers by finding solutions to their office supply/copy & print centre needs, working as a team member to meet deadlines and ensure customer satisfaction.

Worked as a part of the management team, keeping track of store inventory daily, inter-store merchandise transfers, vendor returns and defective products, monitoring both the receiving and high-ticket merchandise lock-up, dealing with couriers and delivery drivers.

Toronto, Canada Area

-Managed the day to day office operations including supply orders, incoming and outgoing correspondence via courier, light cleaning etc.-Arranged delivery of promotional materials to events, trade shows, conferences, airports and travel agencies-Provided administrative support to all accounts including booking trade show exhibitor space and making all necessary arrangements for trade show attendance for each individual account-Delivered internal and external communications while maintaining a consistent corporate image throughout product lines, promotional materials, websites, and events-Fulfilled requests from the public for promotional materials from our various accounts-Booked flights, hotels and arranged transportation for company executives and representatives

-Assisted with all internal aspects of building and opening a brand new store from bare bones-Provided customer service and resolved customer conflicts as the arose-Reconciled all cash registers in the store at the end of each shift-Trained new cashier associates on relevant store policies and practices-Ensured that the needs of customers and front-end (cashiers/greeters/courtesy desk) associates were met in a timely manner.

Toronto, Canada Area

-Previously Sunquest Meetings + Incentives, I Provided Support to the Operations team for client Incentive and reward programs which were built in house.