Hayley Feyh Email & Phone Number

• Getting things done right • Automating processes and procedures • Leading projects small and large

Peterborough, New Hampshire

• Implemented a Microsoft Deployment Server to automate new workstation setups and cut the prep time from three hours to under one.• Resolve customer issues while identifying urgency and addressing emotionalconcerns to defuse difficult situations• Improve service team workflows by creating Business Intelligence Dashboards andReports with real-time data from Connectwise

New Hampshire, United States

New Hampshire

• Planing several meetings and activities in advance • Managing activities and events • Participate in monthly Section meetings as voting members

New Hampshire

• Preside at meetings of the NH Section• Represent the Section at IEEE gatherings (activities, conferences) • Provide support for section activities as needed

Bedford Nh

• Responsible for a staff of five at the remote Bedford office including maintenanceand supplies

Bedford, Nh

• Troubleshoot and resolve hardware, software, and network infrastructure problems• Implement advanced security features within Office365 to identify account compromises and resolve

Bedford Nh

• Provided onsite and remote support for small and medium sized businesses withworkstation or server related issues• Used Office 365 and Powershell scripting to modify client tenancy settings• Managed domain hosting, DNS and renewals for over 200 clients

Bedford Nh

• Resolved customer issues while identifying urgency and addressed emotionalconcerns to defuse difficult situations• Improved service team workflow by creating Business Intelligence Dashboards andReports with real-time data from Connectwise• Used PowerBI and Bright Gauge to create Dashboards and Reports

Bedford Nh

• Bench prepped workstations using Acronis Image software to cut prep time by 50%• Answered calls, emails, and logged customer issues into help desk ticket systemConnectWise• Created, responded to, escalated, and closed upwards of 8 help desk tickets a day

Manchester Nh

• Coordinate activities with local Section and Region volunteers• Communicate frequently with local University IEEE Student Branches• Preside at all meetings of the Student Branch• Preside at all meeting for the NH Section

Nashua, Nh

• Organized meetings with IEEE club and community.• Communicate often with students, teachers, and professionals.• Management of student activities with local schools and Section.

Nashua Nh

• Introduce new students to the campus• Give tours for possible students

Amherst Nh

• Update, fix, and upgrade consoles and servers.• Work with team members to complete backups, and network security. • IT support over the phone and in person for local businesses and families.

Bachelor Of Science - Bs, Information Technology

Associate'S Degree, Computer Systems Networking And Telecommunications, 3.8 Gpa

Activities and Societies: IEEE Student Organization, Student Council