Hayley Chapman, Csm, Prosci Email & Phone Number

Hayley Chapman, Csm, Prosci is a Director, Customer Success & Operations @ MiTek at MiTek. They possess expertise in leadership, team building, information technology, atlassian suite, powerpoint and 40 more skills. Colleagues describe them as "Hayley is incredibly smart and able to quickly understand complex challenges. Her focus and energy allow her to devise solutions and work with teams to see them implemented. She has been a strong influence over our organization's continuous improvement and has been a true asset to every team." and "Driven, Organized, A 360 Degree Leader & Person of Integrity, Energetic, Collaborative, Skilled, Extreme Ownership and Absolute Reliability are just a few of the amazing qualities possessed by Hayley. Hayley was first my customer in a software vendor to staffing company relationship (twice actually). I was consistently impressed by her cheerful rapport and obvious trust and respect her colleagues had for her. She was a collaborative customer and a pleasure to work with. Hayley keeps her cool under fire, strategically breaks down problems into action plans and then Gets Things Done. Her high EQ allows her to conduct difficult conversations in a manner that leaves all parties somehow feeling energized and focused on steps to resolution. I had little idea what an astounding and immediate impact Hayley would have to our Enterprise Professional Services team as a Sr. Project Manager. She was assigned as PM mid-stream into a couple of highly complex, visible and strategic enterprise projects that needed a shot in the arm. Her real world experience from the customer seat has been indispensable for helping guide Enterprise customers through implementation. She understands the subtleties from a staffing operations perspective that our technical teams may not always see and that our customers have perhaps not yet considered. Hayley is the first Project Manager I've worked with who typically runs a "daily 15 minute standup meeting" in 10 or 12 minutes (if at all). This is only possible because by the time of the meeting, she has already communicated with the client & project contributors, received feedback, adjusted and communicated priorities, and just reliably stayed on top of everything. Her hard work and natural leadership have helped build team trust and drive to deliver an incredible customer experience. Don't hesitate to reach out to me if you have any questions about Hayley. I'm grateful to be able to give her my highest recommendation and will be watching her career growth for years to come."

Listed skills include Leadership, Team Building, Information Technology, Atlassian Suite, and 41 others.

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  Central Methodist University

  Graduate