As a Client Services Team Lead and a Project Manager at Cityspan Technologies, I have over 10 years of experience in delivering web-based solutions that help organizations manage grants, track clients, and evaluate outcomes. I am passionate about creating custom solutions that meet the specific needs and goals of each client, whether they are complex city-wide partnerships, school districts, or local non-profits.I lead a team of Customer Support Specialists and Project Managers who provide high-quality support and training to our clients, as well as communicate their needs and technical specifications to our Programming Team. I also create project scopes, contracts, and quality assurance processes for all new development. My core competencies include grants management, customer relationship management, technical support, and project management. I am always eager to learn new skills and technologies, and to collaborate with my colleagues and clients to develop best practices and innovative solutions.
Listed skills include Customer Service, Project Planning, Project Management, Time Management, and 9 others.