Hayley Vittoria Email and Phone Number
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As a Client Services Team Lead and a Project Manager at Cityspan Technologies, I have over 10 years of experience in delivering web-based solutions that help organizations manage grants, track clients, and evaluate outcomes. I am passionate about creating custom solutions that meet the specific needs and goals of each client, whether they are complex city-wide partnerships, school districts, or local non-profits.I lead a team of Customer Support Specialists and Project Managers who provide high-quality support and training to our clients, as well as communicate their needs and technical specifications to our Programming Team. I also create project scopes, contracts, and quality assurance processes for all new development. My core competencies include grants management, customer relationship management, technical support, and project management. I am always eager to learn new skills and technologies, and to collaborate with my colleagues and clients to develop best practices and innovative solutions.
Cityspan Technologies, Inc
View- Website:
- cityspan.com
- Employees:
- 18
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Client Services Team LeadCityspan Technologies, Inc Jul 2017 - PresentBerkeley, CaThe Client Services team is made up of Customer Support Specialists and Project Managers at Cityspan. As Team Lead, my responsibilities are to hire and onboard new Customer Support Specialists, develop and improve training programs for new members of the Client Services team, hold weekly meetings with each team member and the team as a whole, and to work internally with the Technical Services and Programming Teams to distribute new project work.
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Project ManagerCityspan Technologies, Inc Jul 2013 - PresentBerkeley, CaAs a Project Manager, I manage a wide variety of clients, ranging from complex city-wide partnerships to school districts and local non-profits. My responsibilities include:• Creating project scopes, contracting, and obtaining specs for all new development.• Ensuring data quality of clients receiving grants as well as helping them to develop systems for recording data for reporting purposes.• Communicating clients' needs and technical specs to our Programming Team, and coordinating with programmers to develop best practices.
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Customer Support SpecialistCityspan Technologies, Inc Dec 2011 - Jun 2013Berkeley, CaI started my career at Cityspan as a Customer Support Specialist - the primary point of contact for all Cityspan users who need support with their software. The CSS provides support via phone, email and online forums. I gained a thorough knowledge of all of Cityspan's software implementations, from our standard attendance tracking software to custom grant management systems we've built for cities across the country. I also led the majority of new client trainings by providing webinars to new users and by recording training videos. In addition to live training, I would create custom user guides for new clients, and for new features as Cityspan implemented them.
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Territory Sales RepresentativeCbeyond Apr 2011 - Dec 2011Managed a large territory in direct, new business sales.Consulted with business owners and C-level executives to deliver them the best in Voice, Data, and Applications for small businesses.Successfully found and won largest single account in office in June 2011. -
Student SupervisorCal Poly University Police Department Sep 2008 - Sep 2010Campus safety and event coordination. Worked in high-volume environment requiring the ability to prioritize and provide exceptional customer service.Operated Visitor Information Center. Maintained spreadsheets of sales and inventory, reconciled banks, arranged parking for events, and oversaw email correspondence with faculty and staff.
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Planning InternCity Of Delano Jun 2008 - Sep 2008Wrote staff reports and made presentations to the Planning Commission. Assisted staff with issuing various permits to applicants. Performed typical administrative duties such as answering phones, filing, and making copies.
Hayley Vittoria Skills
Hayley Vittoria Education Details
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City And Regional Planning
Frequently Asked Questions about Hayley Vittoria
What company does Hayley Vittoria work for?
Hayley Vittoria works for Cityspan Technologies, Inc
What is Hayley Vittoria's role at the current company?
Hayley Vittoria's current role is Project Manager @ Cityspan | Software development & Customer Support.
What is Hayley Vittoria's email address?
Hayley Vittoria's email address is ha****@****pan.com
What is Hayley Vittoria's direct phone number?
Hayley Vittoria's direct phone number is (510) 665*****
What schools did Hayley Vittoria attend?
Hayley Vittoria attended California Polytechnic State University-San Luis Obispo.
What are some of Hayley Vittoria's interests?
Hayley Vittoria has interest in Painting, Travel, Art.
What skills is Hayley Vittoria known for?
Hayley Vittoria has skills like Customer Service, Project Planning, Project Management, Time Management, Sales, Process Scheduler, Budgets, Training, Technical Support, Microsoft Office, Photoshop, Urban Planning.
Who are Hayley Vittoria's colleagues?
Hayley Vittoria's colleagues are Johnathon Maschler, Eric Montes, Corrie Hemenway, Chris Melius, Mark Chuang, Samantha Duenas Morales, Matt Gothro.
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