Led the deployment of Copilot to circa 1,200 global end-users for a leading Insurance company.- Technical discovery workshops- Ensuring business readiness - Stakeholder and C-Level management- Licensing and tenant admin, implementing governance best practices and robust security measures.- Drafting business cases, updating the roadmap, creating user stories and personas to assist various stages of the rollout.- Pilot programmes for testing and early adopter phases.- Adoption & Change management involved creating an array of collateral; from building a knowledge library in SharePoint, video guides, end-user resources and remote sessions to writing technical documentation and handover guides for IT service desk.- Change communications on all Copilot M365 related changes, keeping all users informed.

Led Adoption & Change communications during the rollout of Microsoft Defender to 4,000 users. This involved developing and implementing a comprehensive strategy, including targeted communications, guidance, instructional videos, and webinars to educate users on the new security features.