Hayley Proffitt Email & Phone Number

Liverpool, England, United Kingdom

Management Services AdministratorPA Support to Professor Reecha Sofat, Head of Department in Pharmacology & TherapeuticsSupporting Professor Alison Holmes OBE FMedSci, David Price Evans Chair in Global Health and Infectious Diseases

Sheffield, England, United Kingdom

- Day to day management of Head of Department’s (HoD) office, diary, and emails. Professionally interact with all levels and external stakeholders; handle confidential and sensitive issues with tact and empathy.- Maintain all documentation in a well organised filing system for myself and HoD.- Scheduled all HoD face to face and online meetings. Book and.

Chester, United Kingdom

• First point of contact and part of a multi-disciplinary team inclusive of controllers, engineers, airside safety team, fire control, handling agents and senior management.
• Distribute queries to relevant business area.
• Process aircraft bookings, taking great attention to detail and notify agencies involved including handlers and fuel.
• Promptly produce flight information strips to ensure the Air traffic controllers have an up to date view of pending activities.
• Responsible to communicate aircraft movements in real time to other air traffic providers.
• Produce half-hourly meteorological reports and assess whether any special additional reports are required.

Broughton, United Kingdom

• Provide excellent customer service to Contractors and Client agencies using clear, concise communication skills.
• Handle up to 80 incoming calls daily, using quick thinking and knowledge to solve queries and complaints effectively.
• Developed and now lead a process to successfully audit up to 60 contractors’ expense claims on a weekly basis.
• Liaise with HMRC, DWP and private reference agencies.
• Update sensitive information such as customer bank details and expense claims.
• Issue payments through payroll software.

• Conducted outgoing calls with high monthly targets to achieve quality and quantity of information.
• Organised my time effectively to achieve high daily targets.
• Created and maintained relationships with key contacts.
• Researched and gathered data via planning applications, press releases & estimator relationships.
• Input and published new construction data and updated live data until construction completion.
• Answered customer queries with a quick TAT.

Bachelor Of Science (Bsc), Mathematics, Second Class Hons

Activities and Societies: LJMU Dance SocietyDissertation: Cryptography Mathematics (2:1) A report exploring and analysing the security and.

Education record

Activities and Societies: Dance Company, Maths BuddiesA levels 2012 Mathematics, Business Studies, Performing Arts and Personal Finance.