I was an operational leader at Philadelphia’s legendary Reading Terminal Market. Old City Coffee yields an average monthly net profit of $328,000 and operates online and in-person 360 days a year.OPERATIONSAs a store manager, I was overseeing highly experienced baristas to meet 100 hourly ticket quotas. In addition to helping general operations, I packaged and shipped all online orders, counted and cashed-in deposits, and took part in marketing strategies with seasonal products.EVENT PLANNINGIn partnership with the Pennsylvania Convention Center, I hosted several vending stations for differing conventions.

Served as the Student C.E.O. of an exclusively student-run café as part of Saxbys’ Experiential Learning Partnership with Temple University. Had full responsibility for an operation that employed 30 team members.TEAM DEVELOPMENTProvided hands-on training and in-café onboarding for all new team members that served over 300 guests a dayHuman Resources responsibilities including progressive discipline, payroll, and separationsEncourage all team members to embody Saxbys’ mission and core values to ensure a thriving team cultureFINANCIAL MANAGEMENT Fully responsible for all P&L items including: ordering and inventory, vendor relations, labor schedule, and marketing budget to drive revenue and manage costsMaintain labor at 13% and cost of goods sold at 27%Conduct sales analyses, product promotions, and community partnerships to optimize the operation