Hayley Whitaker Email & Phone Number

I am an accomplished and tech savvy operations professional with over 5 years of experience, including management and tactical business leadership. I offer expertise in training and development, client communication, data entry, competent planning, and organization. I provide a solutions-oriented approach to my work while driving business growth and profitability. I am a quick learner and eager to provide the best service to my clients and accounts while also maintaining the integrity and over all goals of my company.

Listed skills include Customer Service, Communication, Public Relations, Media Relations, and 11 others.

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  Senior Manager: Customer Operations And Training

  Redwood Logistics

  Jun 2023 - Present - Austin, Texas Metropolitan Area

  As a Senior Customer Operations Manager I manage a third-party logistics Operations team to executeorders to meet customer specifications. Additionally, I developed the training program for all Customer Operations Reps that have started at the company. I interviewed, hired, trained and developed 18 Customer Operations Reps, sitting remotely in Monterrey, MX.Responsibilities:• Continuously evaluate performance throughout the Operations teams, focusing on increasedcustomer satisfaction, customer retention, and process improvement• Manage a team of Operations Representatives, which includes providing a culture of continuousfeedback for performance, providing overall guidance, support and resources; makingrecommendations for hiring and disciplinary action/performance counseling as needed• Prompt response and resolution of escalated customer issues• Project manage initiatives such as utilization of new technology or integration of new accounts• Report on team activity, providing analysis and best practices to continuously improve thecustomer experience• Lead monthly team meetings, incorporating Redwood’s values• Lead by example and enforce company culture, policy and procedure

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  The University Of Texas At San Antonio

  Communication And Media Studies