Hayley (Yuet Ming) Ng

Hayley (Yuet Ming) Ng Email and Phone Number

Marketing & Sales | E-commerce Website Builder & Management | Amazon Marketplace | Customer Experience | B2B B2C @ Factory Direct Lighting
markham, ontario, canada
Hayley (Yuet Ming) Ng's Location
North York, Ontario, Canada, Canada
About Hayley (Yuet Ming) Ng

Dedicated to optimizing e-commerce platforms, driving substantial online sales growth, fostering strong customer relationships. Seeking a role to apply my expertise and passion for customer-centric solutions to excellence in customer experience and e-commerce innovation.

Hayley (Yuet Ming) Ng's Current Company Details
Factory Direct Lighting

Factory Direct Lighting

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Marketing & Sales | E-commerce Website Builder & Management | Amazon Marketplace | Customer Experience | B2B B2C
markham, ontario, canada
Website:
fdlighting.ca
Employees:
5
Hayley (Yuet Ming) Ng Work Experience Details
  • Factory Direct Lighting
    Sales And Marketing Coordinator
    Factory Direct Lighting Mar 2024 - Present
    Markham, Ontario, Canada
    Amazon Marketplace Management- Managing over 60 lighting products on Amazon, handling product listings, images, A++ content creation, videos, and comprehensive product descriptions.- Increased monthly sales from $1.6K to $7.1K, achieving impressive 343.75% growth with an average of 200-300 units sold per month.- Successfully managed advertising budgets, turning a $501 investment into $5K in sales within a competitive lighting fixture market with a 914% return on ad spend.E-commerce & Website Management- Developed promotional banners for new product launches, special sales, and targeted content to drive website traffic, boost conversion rates, and enhance search results visibility.E-mail Marketing- Designed weekly e-blasts via Mailchimp and Constant Contact to engage over 9K subscribers, effectively driving product awareness and sales.Ontario Save on Energy Instance Rebate Program- Managing $400K in Ontario’s Save on Energy rebate program funding. Engaging and helping customers apply for this program, driving sales from $4.8K to $200K~ (425%) in 7 months with my team.
  • Higher Ground Home Garden - Hibi 10Minutes Aroma
    Shopify E-Commerce Builder
    Higher Ground Home Garden - Hibi 10Minutes Aroma Dec 2023 - Present
    Toronto, Ontario, Canada
    - Developing and designing the Shopify E-commerce Website for Hibi to showcase their product and brand values- Creating content, graphic design, email newsletter, SEO, B2B & B2C sales, and wholesale management
  • Heystoryhere
    Social Media Coordinator
    Heystoryhere Nov 2023 - Present
    Toronto, Ontario, Canada
    - Creating posts, reels, and stories on Instagram about e-commerce, SEO, AI Marketing tools, and online Ad (Amazon, Google & Shopify) - Creating and posting easy-to-read post to provide the related tips and strategy to business owner to boost their online sales.- Designing graphics and editing short videos to attract readers- Build an effective social media plan and update posts regularly to grow followers and likes continually
  • Ontario Conservatory Of Music
    Piano Teacher
    Ontario Conservatory Of Music Oct 2022 - Jun 2024
    Toronto, Ontario, Canada
    - Teaching more than 20 students from ages 4 to16 individual and group piano lessons.- Preparing students for exams and competitions by customizing teaching and practice schedules. - Strengthen strong relationships with students, parents, and music school.
  • U Impactify (Ngo)
    User Experience Researcher
    U Impactify (Ngo) Jun 2023 - Aug 2023
    Ottawa, Ontario, Canada
    - Conducted research on the challenges faced by the social purpose sector and newcomers in Canada, identifying key pain points and opportunities for improvement.- Analyzed existing online self-learning development platforms to inform U Impactify's platform design decisions.- Developed new personas and user journey maps for website prototypes
  • Pracendoup
    Ux/Ui Designer
    Pracendoup Jan 2023 - Apr 2023
    Toronto, Ontario, Canada
    - Created an app for help and motivate children to keep practicing their instruments outside of the lesson.- Designed over 40 pages of wireframes and high-fidelity prototypes with the main 5 features- Conducted over 20 user tests and interviews at different development stages; over 90% of potential users will use this app to practice daily- Presented visual data of market research, budget summaries, SEO, KPIs/metrics to clients.
  • Blue Elephant Productions
    Ux/Ui Designer
    Blue Elephant Productions Sep 2022 - Dec 2022
    Toronto, Ontario, Canada
    - Redesigned wireframes, prototypes, edited HTMLs for home, about us, service, case study, blogger tips, and survey page of their website. Promote their service and reach out to more target clients.- Centralized new user journey in mainly 5 calls to action steps to support customers and schedule meeting with Blue Elephant Productions.- Conducted content audit, current state analysis, and heuristics analysis to compare with other 6 competitors.- Analyzed and interviewed more than 10 user cases to customized the 5 main features of the website.
  • Feng Chia University
    Office Assistant
    Feng Chia University Jan 2021 - May 2021
    Taichung City, Taiwan
    - Handled 3 events planning, including open day, academic seminar, and graduation ceremony through room decoration, catering arrangements, and invite distribution.- Organized meeting minutes, data entry, Excel files, and scanned documents to improve department workflow.
  • Citybase Property Management Limited
    Property Management Assistant
    Citybase Property Management Limited Jun 2019 - Jul 2019
    Hong Kong Sar
    - Handled more than 40 tenants' maintenance requests and reply customer email.- Assisted 2 shopping malls and 3 car park management day-to-day operations.- Collected monthly assessments, rental fees, and financial records in Excel files.- Promoted summer special marketing activities and increased the shopping mall customer flow doubled.

Hayley (Yuet Ming) Ng Education Details

Frequently Asked Questions about Hayley (Yuet Ming) Ng

What company does Hayley (Yuet Ming) Ng work for?

Hayley (Yuet Ming) Ng works for Factory Direct Lighting

What is Hayley (Yuet Ming) Ng's role at the current company?

Hayley (Yuet Ming) Ng's current role is Marketing & Sales | E-commerce Website Builder & Management | Amazon Marketplace | Customer Experience | B2B B2C.

What schools did Hayley (Yuet Ming) Ng attend?

Hayley (Yuet Ming) Ng attended Centennial College, University Of Oulu, Feng Chia University, University Of Oulu.

Who are Hayley (Yuet Ming) Ng's colleagues?

Hayley (Yuet Ming) Ng's colleagues are Wing Yu Lam.

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