Hayley (Yuet Ming) Ng Email & Phone Number

Markham, Ontario, Canada

Amazon Marketplace Management- Managing over 60 lighting products on Amazon, handling product listings, images, A++ content creation, videos, and comprehensive product descriptions.- Increased monthly sales from $1.6K to $7.1K, achieving impressive 343.75% growth with an average of 200-300 units sold per month.- Successfully managed advertising budgets, turning a $501 investment into $5K in sales within a competitive lighting fixture market with a 914% return on ad spend.E-commerce & Website Management- Developed promotional banners for new product launches, special sales, and targeted content to drive website traffic, boost conversion rates, and enhance search results visibility.E-mail Marketing- Designed weekly e-blasts via Mailchimp and Constant Contact to engage over 9K subscribers, effectively driving product awareness and sales.Ontario Save on Energy Instance Rebate Program- Managing $400K in Ontario’s Save on Energy rebate program funding. Engaging and helping customers apply for this program, driving sales from $4.8K to $200K~ (425%) in 7 months with my team.

Toronto, Ontario, Canada

- Developing and designing the Shopify E-commerce Website for Hibi to showcase their product and brand values- Creating content, graphic design, email newsletter, SEO, B2B & B2C sales, and wholesale management

Toronto, Ontario, Canada

- Creating posts, reels, and stories on Instagram about e-commerce, SEO, AI Marketing tools, and online Ad (Amazon, Google & Shopify) - Creating and posting easy-to-read post to provide the related tips and strategy to business owner to boost their online sales.- Designing graphics and editing short videos to attract readers- Build an effective social media plan and update posts regularly to grow followers and likes continually

Toronto, Ontario, Canada

- Teaching more than 20 students from ages 4 to16 individual and group piano lessons.- Preparing students for exams and competitions by customizing teaching and practice schedules. - Strengthen strong relationships with students, parents, and music school.

Ottawa, Ontario, Canada

- Conducted research on the challenges faced by the social purpose sector and newcomers in Canada, identifying key pain points and opportunities for improvement.- Analyzed existing online self-learning development platforms to inform U Impactify's platform design decisions.- Developed new personas and user journey maps for website prototypes

Toronto, Ontario, Canada

- Created an app for help and motivate children to keep practicing their instruments outside of the lesson.- Designed over 40 pages of wireframes and high-fidelity prototypes with the main 5 features- Conducted over 20 user tests and interviews at different development stages; over 90% of potential users will use this app to practice daily- Presented visual data of market research, budget summaries, SEO, KPIs/metrics to clients.

Toronto, Ontario, Canada

- Redesigned wireframes, prototypes, edited HTMLs for home, about us, service, case study, blogger tips, and survey page of their website. Promote their service and reach out to more target clients.- Centralized new user journey in mainly 5 calls to action steps to support customers and schedule meeting with Blue Elephant Productions.- Conducted content audit, current state analysis, and heuristics analysis to compare with other 6 competitors.- Analyzed and interviewed more than 10 user cases to customized the 5 main features of the website.

Taichung City, Taiwan

- Handled 3 events planning, including open day, academic seminar, and graduation ceremony through room decoration, catering arrangements, and invite distribution.- Organized meeting minutes, data entry, Excel files, and scanned documents to improve department workflow.

Hong Kong Sar

- Handled more than 40 tenants' maintenance requests and reply customer email.- Assisted 2 shopping malls and 3 car park management day-to-day operations.- Collected monthly assessments, rental fees, and financial records in Excel files.- Promoted summer special marketing activities and increased the shopping mall customer flow doubled.

Postgraduate Degree, Interactive Media Management

Prepares for various user experience design, project management and communications roles in multiple industries. Graduates possess.

Bachelor'S Degree, Business Marketing

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Average Gpa 3.87

Bachelor'S Degree, Business Administration And Management, General

Exchange Program