Amazon Marketplace Management- Managing over 60 lighting products on Amazon, handling product listings, images, A++ content creation, videos, and comprehensive product descriptions.- Increased monthly sales from $1.6K to $7.1K, achieving impressive 343.75% growth with an average of 200-300 units sold per month.- Successfully managed advertising budgets, turning a $501 investment into $5K in sales within a competitive lighting fixture market with a 914% return on ad spend.E-commerce & Website Management- Developed promotional banners for new product launches, special sales, and targeted content to drive website traffic, boost conversion rates, and enhance search results visibility.E-mail Marketing- Designed weekly e-blasts via Mailchimp and Constant Contact to engage over 9K subscribers, effectively driving product awareness and sales.Ontario Save on Energy Instance Rebate Program- Managing $400K in Ontario’s Save on Energy rebate program funding. Engaging and helping customers apply for this program, driving sales from $4.8K to $200K~ (425%) in 7 months with my team.

- Developing and designing the Shopify E-commerce Website for Hibi to showcase their product and brand values- Creating content, graphic design, email newsletter, SEO, B2B & B2C sales, and wholesale management

- Creating posts, reels, and stories on Instagram about e-commerce, SEO, AI Marketing tools, and online Ad (Amazon, Google & Shopify) - Creating and posting easy-to-read post to provide the related tips and strategy to business owner to boost their online sales.- Designing graphics and editing short videos to attract readers- Build an effective social media plan and update posts regularly to grow followers and likes continually

- Teaching more than 20 students from ages 4 to16 individual and group piano lessons.- Preparing students for exams and competitions by customizing teaching and practice schedules. - Strengthen strong relationships with students, parents, and music school.

- Conducted research on the challenges faced by the social purpose sector and newcomers in Canada, identifying key pain points and opportunities for improvement.- Analyzed existing online self-learning development platforms to inform U Impactify's platform design decisions.- Developed new personas and user journey maps for website prototypes

- Created an app for help and motivate children to keep practicing their instruments outside of the lesson.- Designed over 40 pages of wireframes and high-fidelity prototypes with the main 5 features- Conducted over 20 user tests and interviews at different development stages; over 90% of potential users will use this app to practice daily- Presented visual data of market research, budget summaries, SEO, KPIs/metrics to clients.

- Redesigned wireframes, prototypes, edited HTMLs for home, about us, service, case study, blogger tips, and survey page of their website. Promote their service and reach out to more target clients.- Centralized new user journey in mainly 5 calls to action steps to support customers and schedule meeting with Blue Elephant Productions.- Conducted content audit, current state analysis, and heuristics analysis to compare with other 6 competitors.- Analyzed and interviewed more than 10 user cases to customized the 5 main features of the website.

- Handled 3 events planning, including open day, academic seminar, and graduation ceremony through room decoration, catering arrangements, and invite distribution.- Organized meeting minutes, data entry, Excel files, and scanned documents to improve department workflow.

- Handled more than 40 tenants' maintenance requests and reply customer email.- Assisted 2 shopping malls and 3 car park management day-to-day operations.- Collected monthly assessments, rental fees, and financial records in Excel files.- Promoted summer special marketing activities and increased the shopping mall customer flow doubled.