Hayli Nicole Email & Phone Number

Pismo Beach, CA, US

Nevada, United States

• Awarded Employee of the Year for the 21/22 winter season.
• Responsible for coordinating, overseeing, and modifying transportation operations to support resort visitors, employees, and Lakeland Village guests across four base areas.
• Manage all DOT compliance, including federal Hours of Service requirements, Clearinghouse, quarterly random drug screening, driver qualification files, and FMCSA document retention.
• Work closely with Transportation Leads to develop clear leadership roles and responsibilities, emphasizing staff safety meetings and ongoing team training in alignment with Safety Business Plan.
• Develop transportation team while highlighting their institutional knowledge through timely performance reviews, addressing safety and performance issues, establishing clear goals, and communicating performance metrics.
• Developed and launched a commercial driver training program under the new FMCSA ELDT Requirements effective February 2022 with a 100% pass rate in the first cohort.

• Responsible for overseeing parking operations for three Base Areas across two states, with over thirty direct reports.
• Designed and implemented creative parking strategies and guest-focused solutions in a rapidly changing environment.
• Assisted in the hiring and interview process as an I9 Leader, ensuring employment verification documents were submitted in a timely manner and in compliance with the company’s SOP.
• Offered administrative and clerical support to the Parking, Snow Removal, and Transportation departments including, but not limited to supply ordering, ongoing training, talent enhancement, and development of team.
• Managed all postal and freight deliveries, tracked packages received, notified departments and recipients, ensured compliance in package retrieval, and supported departments in outgoing shipments.
• Supported the Heavenly and Vail core values by cultivating meaningful partnerships across departments and finding creative solutions to new or recurring problems throughout mountain operations.

• Organized immersive travel, creative writing, and digital nomad retreats in Bali, Sumatra, Morocco, and Joshua Tree for groups between five and thirteen individuals.
• Scheduled all transportation, tours, and activities based on the groups' diverse interests, physical abilities, and personal needs.
• Used guided meditations and discussion to bring mindfulness practices into the creative routine.
• Led guided workshops in crafting short stories, poetry, flash fiction, writing for social media, and personal narrative using sensory and memory recall.
• Expanded Connected Creative in January 2020 to host local events featuring readings and performances in an intimate and supportive setting.

San Diego, California, United States

• Coordinated all tech for virtual events, board, and member meetings.

• Coordinated tech for live streaming of the 2020 and 2021 San Diego Writer's Festival featuring the brilliant minds of Tayari Jones, Lee Child, James Patterson, Joe Ide, Rabbi Steve Leder, Lisa See, and Dr. Edith Eger.
• The panels and discussions from 2020 generated 6,000 viewers while 2021 programming reached over 10,000 viewers.

Austin, Texas Area

• As the Co-Curator of stories and Content Manager, it is my responsibility to partner with authors, photographers, and contributors around the world to develop, edit, and publish feature stories using powerful imagery.
• Responsible for creating, developing, and managing content in WordPress, including unique author pages, photo galleries, research, and fact-checking prior to publication.
• Generate organic website traffic through social media campaigns, targeted Facebook Ads, evolving SEO Strategies, and giveaways in collaboration with diverse brands and artists.
• Extensive international travel to cover geographies, meet with contributors, and establish relationships with photographers, artisans, guides, and philanthropists across different countries and cultures.

San Diego, California, United States

• Brought all SDWA classes and programming to Zoom at the beginning of the pandemic.
• Maintained the instructor teaching schedules, sending course reminders to students and instructors.
• Managed class enrollments and annual memberships including the annual membership drive.
• Captured and organized submissions for the literary anthology, A Year in Ink.
• Authored a twice-weekly newsletter which grew to over 3,000 email subscribers, including the launch of writing prompt of the week.
• Raised over $14,000 for the 13th annual Blazing Laptops Write-a-thon and coordinated logistics for over 50 participants.

County Dublin, Ireland

• Used expert knowledge and training in the Baby Care Market to manage extensive baby product review websites (Nursery Hero and The Nightlight)
• Generated over $19,000 in affiliate income over two years of website ownership
• Managed overhaul of website design and outdated copy for The Nightlight to reflect updated needs, demands, and growing trends in baby products and parent
• Optimized web pages based on keyword rankings and implemented new SEO strategies.
• Designed graphics in Photoshop to use on social media channels such as Facebook and Pinterest
• Managed administrative duties including, but not limited to, product enquires and brand partnerships through the Nightlight, selling and preparing ad space for brands, daily email correspondence, routine website.

Greater San Diego Area

• Designed and implemented various Interactive Customer Entertainment Programs for both public venues and private events.
• Increased gross monthly income at time of purchase from $1200 to $4500 within six weeks by cultivating positive, long-term relationships with venues, management, customers, and employees.
• Responsible for hiring, training, and ongoing Talent Enhancement for employees.
• Utilized creative marketing strategies to drive new business to venues, resulting in a 30-60% increase in weekly customer attendance.
• Managed administrative and clerical duties including, but not limited to, legal compliance with policies and paperwork, payroll processing, hardware and equipment maintenance, accounts receivable and weekly invoicing.

San Diego

• Provided a unique and engaging dining experience in a fast-paced, high volume restaurant for customers and groups up to 60 individuals.
• Responsible for front of house duties, including knowledge of seasonal food and beverage menus, organization of large parties and special events, adherence to food handling, health and safety standards, timely delivery.
• Organized and promoted Community Fundraiser benefiting the Orangutan Health Project which raised over $600 in donations and generated $2800 in food and beverage sales in four hours.
• Received 22 positive customer reviews for exceptional service (available upon request).

• Trained on the company's full range of services, including event management, event planning, entertainment services.
• Promoted to ICE (interactive Customer Entertainment) Division Manager in August 2013. Responsible for processing payroll, weekly scheduling of employees, schedule maintenance for private and public events, submitting.
• Responsible for booking and promoting comedy shows.
• Hosted karaoke and trivia shows in public venues for groups up to 150 people. Purchased company in April 2014. Developed additional programs under Legasis Entertainment.

Mira Mesa

• Received numerous promotions and held various positions during length of employment including Sales Associate, Personal Registry Consultant, Furniture Department Supervisor, Human Resources Department Supervisor, Front.
• Coached and developed team to meet weekly metrics and sales goals, execute department merchandising and presentation standards, adhere to safety and operational standards, while also consistently exceeding guest.
• Received “High” ratings on all three Annual Performance Evaluations.
• Appointed Human Resources District Captain in 2012.
• Collaborated on and implemented employee engagement and recognition programs across the district which decreased employee turnover rates by 15-30% (depending on needs of the store).
• One of eight HRDS in entire company to score 100% on 2012 Internal Company Audit.