Hayli Silber Email & Phone Number

Carlsbad, CA

Collaborated closely with Technical Operations, Customer Support, and Business Operations teams to document business processes, identify gaps and pain points, and define system requirements to address those challenges. Led the architecture and design of core objects that impact all business areas. Developed and implemented policies and guidelines for.

Carlsbad

Served as the primary liaison between marketing, accounting, and IT focused on streamlining business processes, gathering requirements, architecture, configuring changes, conducting user acceptance testing (UAT), and deploying projects and enhancements in Salesforce.Key Project & Achievements: - Developed, documented, and implemented best practices and.

San Diego, California, United States

As the sole IT support resource for an 800-user Salesforce implementation, I managed requirements gathering, configuration, and testing. Leveraged advanced technologies such as data integrations, mobile solutions, and single sign-on to drive user adoption. During the Salesforce rollout, I consolidated eight business units and eight applications into.

San Diego, California, United States

As a lead member of the Salesforce Center of Excellence at Qualcomm, I spearheaded the implementation and support of CRM systems and processes across multiple business units. Due to the success of my initial deployments, Salesforce usage expanded from 40 users to an enterprise-wide licensing for all employees. Under my leadership, Salesforce evolved beyond.