Haytham Abo Abdallah Email & Phone Number

Dubai, United Arab Emirates

• Restructured MS 365 security settings and managed secure Exchange data migration.
• Provided technical support and best practice implementation for MS 365 applications.
• Managed, customized, and maintained Zoho One and CRM systems.
• Trained and supported end-users on MS 365 and Zoho One & CRM.
• Ensured data integrity, security, and compliance in all systems.
• Collaborated on system improvements and provided IT technical support.

Dubai, United Arab Emirates

• Provided IT support for 5 dental clinics and over 200 individuals, addressing technical issues, and ensuring smooth IT operations.
• Install, configure, and maintain server hardware and software.
• Design, implement, and manage network configurations and protocols.
• Troubleshooted operating systems and user applications, enclosing the seamless functionality of IT infrastructure and network hardware.
• Administer user accounts, permissions, and access rights.
• Monitor and audit user activity to ensure compliance with security policies.

Damascus, Syria

• Cooperated with a team of 6 network engineers, collaborating on projects, sharing knowledge, and ensuring the smooth functioning of the network infrastructure.
• Design and implement scalable, reliable, and secure network infrastructure.
• Deploy and configure routers, switches, firewalls, and other network devices
• Ensure seamless integration of new and existing network components.
• Implement and maintaining security protocols to safeguard the organization's data and networks assets.
• Administered a detailed working log of all required system updates, recording the date of completion for reference and auditing purposes.

Damascus, Syria

• Collaborated with a team of 8 members, fostering a positive and productive work environment to achieve common goals.
• Coordinate and assist in the planning and execution of IT projects, ensuring timelines and deliverables are met.
• Facilitate communication between IT teams and other departments to ensure a clear understanding of project goals and requirements
• Oversaw the management of POS and card issuance for individuals and stations, including tasks such as adding, deleting, editing, and assigning.
• Generated detailed reports on sensitive information, providing key insights for decision-making and continuous improvement in project implementation.
• Led the first-step implementation of new distribution management projects, contributing to enhanced operational efficiency and cost-effectiveness.

Damascus, Syria

• Provided L1 & L2 level technical support for end users, addressing hardware and software issues related to desktops, laptops, scanners, and handheld devices.
• Maintained written and oral communication support to effectively interact with individuals at various levels and in different situations.
• Conducted troubleshooting, installation, and upgrades of computer system hardware, ensuring optimal performance and user satisfaction.
• Resolved networking issues, including LAN/WAN and wireless connectivity problems, ensuring seamless communication for all users.
• Supported MS Windows systems, ensuring a smooth and secure operating environment for end-users.