Haytham Shaker Email & Phone Number

Wels, Upper Austria, Austria

Linz, Austria

Working as a Senior QA Engineer in an Agile Team with the following Roles & Responsibilities:▪ Defining the necessary quality measures within the team based on experience and with cooperation with project Stakeholders.▪ Perform analysis for new Customer Requirements from QA perspective to identify the gaps in requirements and maintain the optimal user experience.▪ Providing the QA Perspective in different sprint activities like Requirement Gathering, Backlog Grooming and User… Show more Working as a Senior QA Engineer in an Agile Team with the following Roles & Responsibilities:▪ Defining the necessary quality measures within the team based on experience and with cooperation with project Stakeholders.▪ Perform analysis for new Customer Requirements from QA perspective to identify the gaps in requirements and maintain the optimal user experience.▪ Providing the QA Perspective in different sprint activities like Requirement Gathering, Backlog Grooming and User Story Writing.▪ Defining the testing scope & user flows for new requirements to ensure full coverage for Happy Scenarios and Edge Cases.▪ Creating Test Plans for new requirements in the Backlog to have better sprint planning.▪ Creation and Execution of Acceptance Tests Scenarios that includes (UI, Database & Back End).▪ Creation and Execution of E2E complex test scenarios to assure optimal quality for requirements.▪ Documentation and Evaluation of test results and creating Quality Reports for Management team to reflect the current status.▪ Maintain and Execute Regression Tests and define the Test Automation scope to include new features and functionalities.▪ Defect Management Activities (Creation, Reporting, Follow-up, Define fix releases, Verification)▪ Performing Exploratory Testing regularly to identify hidden defects and edge cases and to enhance the application quality and provide possible improvements for user experience.▪ Analysis of Production Bugs and Feedback to define improvement activities and corrective actions to reduce the return rate and improve customer satisfaction.▪ Improving the QA process within the team and drive quality awareness and mindset through task distribution, delegation and follow-up.▪ Handling Communications with different project members to clarifying open topics to maintain a smooth flow of daily work and obstacles removal.▪ Defining Onboarding plan for new team members and leading them through the onboarding phase with Mentoring and Coaching. Show less

1. Cathay Pacific AirwaysImplementing an ECM (Enterprise Content Management) system using IBM FileNet forCathay Pacific Airways Company to maintain an efficient handling for company’s documentsand flows.2. Siebel Order Management for Orange TelecomImplementing an Order Management system through Siebel for the Egyptian Telecomcompany Orange, I am Test Lead for integration in the project between Siebel and backendsystem which is responsible for coordination between… Show more 1. Cathay Pacific AirwaysImplementing an ECM (Enterprise Content Management) system using IBM FileNet forCathay Pacific Airways Company to maintain an efficient handling for company’s documentsand flows.2. Siebel Order Management for Orange TelecomImplementing an Order Management system through Siebel for the Egyptian Telecomcompany Orange, I am Test Lead for integration in the project between Siebel and backendsystem which is responsible for coordination between the client requirements and BusinessAnalysts and configuration team to make sure of delivery with best quality and most smoothway.3. BI Testing for Siebel Order Management ReportsTesting the BI Reports for Order Management on Oracle Business Intelligence (OBIEE)covering many business modules (Activations, Terminations, Sales Targets)4. Orange IVR:Working on testing the new IVR Applications for Orange using Genesis for reporting test.(ADSL Support, MobiCash)5. Siebel CRM Upgrade Orange TelecomUpgrading the version of Siebel and perform regression test on all implemented BusinessModules (Order Management, Call Center, SFA, Campaign Management, Users andresponsibilities) . Show less

Working as a Senior Software Quality Engineer in coordinating new projects with project managers and mentoring team members to ensure delivery of work on time with best quality.Projects:1.CIP/IP – Vodafone The project is changing the communication protocol between the CCN (Charging Control Node) and the Charging System. My role in the project is testing the charging rates for all the tariff options (PrePaid/PostPaid/Hybird)2.MI Enhancements – Vodafone The project is a… Show more Working as a Senior Software Quality Engineer in coordinating new projects with project managers and mentoring team members to ensure delivery of work on time with best quality.Projects:1.CIP/IP – Vodafone The project is changing the communication protocol between the CCN (Charging Control Node) and the Charging System. My role in the project is testing the charging rates for all the tariff options (PrePaid/PostPaid/Hybird)2.MI Enhancements – Vodafone The project is a customer experience enhancement that the user will receive a notification SMS each month with the renewal process mentioning that his mobile internet bundle has been successfully or unsuccessfully renewed.3.MBC (Mobile Broadband Charging)The project is the migration for Postpaid/Prepaid data bundles on the new charging system “MBC”, the testing was ensuring that the customers are charged correctly for both the prepaid (from charging system side) and the postpaid (from the billing side).4.”Anghami”The project is an offer for VF customers that they can pay the subscription fees in “Anghami” application (an application like Soundcloud but for Arabic music) through their main balance for the prepaid customers on through the monthly bills for the postpaid customers.5.VodusAn alternative billing system for postpaid customers in order to be able to view their usage any time through the month by dialing a short code from their mobile device and not must wait for the bill cycle to view their bills.6-ADSL Add-ons7-Inactivity Ruffle Promo8-“Sallefny” Service New 7 Tiers9-Call/SMS Filtration Service10-“3al Nota” Service 2nd Tier11-USB Base Activities12-Call Collect “Edfa3ly Shokran” Service Enhancements13-VF Live Portal Revamp14-June SMS Promo Show less

Worked as a Junior Quality Engineer within the below Porojects:1.CPCOM (AO/EPC) – Vodafone GermanyVodafone DE as a provider of mobile services and Arcor as a provider of fixed net services recently weremerged into one brand in Germany. A new Order Management system is introduced to handle orders forboth (VF & Arcor) systems. My Role in the project is in the System Test team which performs the testingfor the Product Offers definition in the EPC (Enterprise Product… Show more Worked as a Junior Quality Engineer within the below Porojects:1.CPCOM (AO/EPC) – Vodafone GermanyVodafone DE as a provider of mobile services and Arcor as a provider of fixed net services recently weremerged into one brand in Germany. A new Order Management system is introduced to handle orders forboth (VF & Arcor) systems. My Role in the project is in the System Test team which performs the testingfor the Product Offers definition in the EPC (Enterprise Product Catalog) and business validations for themacross different OM Business Modules (Activation, New Order, Migration, Change of Ownership) in theorder management system (Amdocs Ordering)I was assigned on Client Side in Vodafone DE for 3 Months to support the UAT Activities.2. Incentive and Pricing Engine – Vodafone GermanyAn engine developed by Vodafone Germany that manages the process of creating newcampaigns and offers and defining the price plans for these offers and the tariff options andthe validations on choosing the customers for these offers depending on their types, my role inthe project is to run shell files on BE to simulate the Campaign Opt-in and to perform DBChecks for enrollment process.3. E-Shop – Vodafone UKAn e-shop website that enhances the sales process for the Vodafone UK via offering a fullUser friendly list of products and price planes with many filtering criteria on mobile devicesand price plans, the project works with Agile Model, my role was role as a member of testingteam is to contribute in Agile Daily activities. My technical contribution in the project was writing test cases for next release functionalities, and execute test cases for the currentrelease. Show less

B.Sc, Computer And Information Sciences

Education record