Hernan Alejandro Zapata Carnevali Email & Phone Number

Venezuela

Los Ángeles, California, Estados Unidos

-Financial Planning & Analysis (FP&A): Expertly crafting budgets, forecasts, and financial projections to guide strategic decision-making and ensure financial health.-Startup Development: Providing strategic oversight and essential guidance to nurture and scale startup ventures from conception through to operational maturity.-Senior Project Management in IT & Software Development: Leading complex software development projects with a focus on delivering high-quality solutions on time and within budget.-Business Strategy Modeling and Development: Designing robust business strategies and operational plans that align with long-term organizational goals.-Cloud-Based Software Architecture Consulting: Offering expert consultancy in designing and modeling requirements and architecting scalable cloud-based software solutions.-Product Management: Overseeing the full product lifecycle, from ideation through launch and iteration, focusing on delivering products that meet market needs and exceed user expectations.-Business Plan Crafting: Skilled in developing comprehensive business plans that outline the strategic direction for new ventures and existing operations. This includes market analysis, competitive landscape evaluation, operational strategies, and financial modeling to ensure a clear path towards profitability and growth.In each of these areas, I apply my deep industry knowledge and technical skills to deliver measurable outcomes, driving growth and operational excellence across diverse business landscapes. In this experience, I have successfully provided Consultancy to different organizations in the sectors: Education, Retail, Finance, and Tech Start Ups.

Caracas, Venezuela

Eddu is a cloud-based platform that simplifies billing and service charges for academic institutions. As a Senior Project Manager and software development consultant, I led the conceptualization, design, and development of a scalable product designed to automate key administrative processes, directly accountable to stakeholders for all project activities.Key Responsibilities and Achievements:-Project Leadership: Directed the full lifecycle of software development projects, from initial design through implementation, ensuring the delivery of a comprehensive technological suite.-Cross-functional Communication: Ensured clear communication across technical and non-technical teams, including board members, clients, and stakeholders, aligning project goals and expectations.-Team Collaboration: Collaborated closely with development, design, and quality assurance teams, promoting a culture of continuous improvement and high-quality output.-Agile Methodology Implementation: Adopted agile methodologies and best practices to boost productivity and ensure timely project completion within budget.-Financial and Resource Management: Oversaw project budgets and resources, emphasizing profitability and stakeholder satisfaction while maintaining strict adherence to financial constraints.-Risk Management: Actively managed project risks and blockers, developing strategies for quick resolution to keep projects on track.-Reporting and Documentation: Produced detailed status and performance reports, engaging stakeholders with the ongoing progress and outcomes.-Software Design Consulting: Provided consultancy in software design and operational role definition, crafting advanced administrative functionalities to enhance product effectiveness.In this role, I not only delivered a robust solution but also built an operational management team dedicated to the product's ongoing maintenance and continuous improvement, setting the stage for sustained success and scalability.

Caracas, Venezuela

Based in Caracas, The Software House specializes in software consulting and development across Venezuela, US, and Latin America. As General Manager and Chief of Staff, I led sophisticated software projects, managing Commercial, Financial, and Operational divisions. My leadership facilitated development of tailored technology solutions for industries including FINTECH, Retail, and Healthcare.Key Responsibilities and Achievements:-Strategic Leadership Across Departments and Task forces: Directed strategic planning, decision-making, and budget oversight for Commercial, Financial, and Operational divisions.-Chief of Staff & General Manager: Oversaw company staff on Executive and Operational Levels.-Project Management, Execution and Oversight: Delivered medium to large-scale software projects on time, within budget, and at high quality standards.- Directed the strategic negotiation and successful closure of high-value contracts within sectors Education, Fintech, Pharmaceutical, Retail, Ecommerce, etc-Directed the development and market introduction of multiple SaaS products in diverse sectors.-Cross-Divisional Communication: Enhanced communication with division leaders to define project requirements, priorities, and timelines.-Provided Business & Product Development Consulting services, offering strategic advice and innovative solutions to a diverse clientele, primarily Start Ups from the Technology Sector.-Stakeholder and key Clients Management.-Conducted comprehensive market risk assessments and opportunity analyses, and taking strategic decisions in business development and operational strategies.My strategic and hands-on leadership significantly advanced the company’s technological capabilities and market presence, positioning The Software House as a leader in customized, high-quality software solutions. My dynamic role was pivotal in driving company growth and enhancing our competitive edge in the tech industry.

Caracas, Venezuela

LOREBI, C.A. is a consulting and software development company specializing in the design and implementation of both SaaS and custom IT solutions. As Business Development Manager, I was responsible for identifying business opportunities, managing all sales operations and Department, prospecting, and handling Key Accounts and Clients.Key Responsibilities and Achievements:-Business Opportunity Identification: Proactively sought new business opportunities and planned account management strategies.-Customer Success Management: Led the Customer Success department, ensuring client satisfaction and loyalty through effective relationship management and service delivery.-Key Account Management: Oversaw and managed key client accounts, ensuring high levels of customer service and account growth through strategic oversight and personal engagement.-Marketing and Commercial Material Development: Created and conceptualized marketing and commercial materials to effectively communicate the value of our services and engage potential clients.-Public Relations Management: Handled public relations for the organization, maintaining strong relationships with clients, allies, and industry spokespeople.-Strategic Planning: Led the strategic planning of commercial activities, aligning business goals with market opportunities to drive the company’s commercial success.-RFP Attention: Managed responses to Requests for Proposals, ensuring that our proposals were competitive and aligned with client needs and organizational capabilities.-Consultative Sales Offers: Developed tailored consultative sales offers, closely aligning with client requirements and our cost structure to ensure feasible and compelling solutions.

Las Condes, Santiago, Chile.

Responsable de hacer gestión y seguimiento de operaciones comerciales y de ventas de la compañía.Seing Ingeniería es una empresa de servicio de instalación y mantenimiento de sistemas de seguridad electrónica, instalaciones eléctricas de alta envergadura y tecnología. Como Ejecutivo de Ventas, la labor era gestionar ciertas cuentas claves de la compañía en distintos sectores (Banca, Salud, Retail y Construcción).De la misma forma, se atendía el proceso de levantamiento de clientes, pre venta, venta consultiva, valuación, propuesta de proyecto, negociación y gestión de la operación. Periódicamente se presentaba ante la Gerencia General un informe de gestión para evaluar crecimiento en la cartera de clientes, proyecciones de ventas e impacto en los distintos mercados verticales donde prestaba servicio la empresa.También fui responsable de diseñar todas las presentaciones comerciales y corporativas brindando un look and feel más fresco y actualizado a la imagen de la marca.

Provincia De Santiago, Chile

Responsable de la actividad comercial de una empresa de importación y venta de tecnología de seguridad. Dentro de las responsabilidades destacan:Consultoría para el levantamiento, diseño y gestión de Requerimientos.Gestión de cotizaciones,Conceptualización y creación de portal web Ecommerce.Gestionar compras de importaciones. Levantamiento de clientes orgánicos. Creación de paquetes de productos, Creación y diseño de presentaciones comerciales, material de Marketing y POP. Gestión de relaciones con clientes y canales de distribución. Gestión del proceso de venta post importación (Control de calidad, facturación, envío y post Venta).Presentación de informes de gestión quincenalmente a la gerencia General y planteamiento de estrategias de venta periódicas

Urb. Santa Marta, Caracas.

Contratado por la directiva de la organización para levantar el departamento de ventas y gestionar el área comercial y de mercadeo de la empresa.Dentro de las actividades a realizar se encuentran:• Generación y creación de estrategias comerciales.• Gestión del departamento de Mercadeo y Ventas.• Gestión de relaciones con clientes y cuentas especiales.• Creación de Material POP.• Gestión de relación con proveedores.• Creación de planes de capacitación en el area de Marketing Digital y Ventas.• Generación de plan comercial orientado a la venta consultiva.• Aporte creativo para mejoras en la Aplicación Móvil.

Santa Marta, Caracas.

Fishing Talent es una agencia de publicidad digital especializada en la gestión de RRSS, desarrollo de imagen y diseño y desarrollo de software. Como parte de las actividades ejecutadas en dicha organización como Gerente de Customer Success destacan: La búsqueda constante de oportunidades de negocio, gestión sobre todas las actividades realizadas en las cuentas de la Agencia, toma constante de requerimientos, diseño e implementación de estrategias de retención, fomento constante de ventas cruzadas y expansión en la prestación de servicios, etc.

Contratado por la Presidencia de la empresa para diseñar e implementar estrategias de Redes Sociales, Marketing, PPRR y SEO. Especializado en la creación y generación de campañas virales para la web.Logros Obtenidos:• Crecimiento exponencial en las RRSS.• Creación de campañas virales que alcanzaron mas de 1M de impresiones.• Coordinación de relanzamiento de la marca.• Asistencia de producción en eventos BTL.

Zona Industrial La Trinidad, Calle Luis De Camoens, Edificio Centro Clover.

Contratado por la Dirección General para brindar soporte en la realización de documentos contables, declaraciones al fisco, pagos a proveedores, conciliaciones bancarias y registro de transacciones mercantiles y facturas en un Software Administrativo. Dentro de las responsabilidades de la empresa también se incluyen una serie de actividades relacionadas con la producción, organización y promoción de eventos masivos y corporativos realizados por la organización.Logros Obtenidos:• Mantener al día registros y carpetas contables.• Conciliaciones bancarias.• Respaldo y clasificación de cuentas en una base de datos mediante un Software Administrativo.• Verificar los reportes financieros que arroja el sistema.• Realización de declaración y pago al fisco del Impuesto Sobre La Renta e Impuesto al Valor Agregado.• Protección del valor e integridad de la empresa manteniendo confidencial toda la información que fue manipulada.• Actualización constante de conocimiento del trabajo mediante la participación en diferentes actividades educativas.• Traductor de Inglés-Español para artistas internacionales invitados. (Flo-rida, Aerosmith, etc.)• Coordinación de servicios de logística durante los eventos, tales como: Acreditación a proveedores, recibir Status de los cuerpos de seguridad contratados, supervisión de entradas del público, manejo de clientes, fomentar al personal contratado para la perfecta realización del show y estar en la capacidad de resolver cualquier tipo de situaciones que se pudieran presentar.• Community Manager para las redes sociales de la empresa y de los eventos.• Promoción de eventos en diferentes universidades (Metropolitana, Ucab, Santa María, etc.).

Administración De Empresas.

Bachiller En Ciencias

Teoría De La Música Y Solfeo

Music Theory, Interpretation, Harmony and Piano

Education record

English as a Second Language

Education record

English as a Second Language

Education record

English as a Second Language - 2006