Hi! I'm Hazel, and let me tell you, I've worn a few hats in my career journey – all with the same goal: to help things run smoothly and efficiently. What started with meticulous data entry for a government agency (think high-volume accuracy!) naturally led me to explore customer interaction. That's where I thrived as a sales assistant, greeting customers with a smile, managing inventory, and even flexing my social media muscles by managing the store's Facebook page.But the world of e-commerce really ignited my passion for supporting busy professionals from behind the scenes. As a customer service representative, I became a whiz at managing dashboards, keeping customers happy (retention is my middle name!), and providing multi-channel support via email, chat, and phone.Most recently, my journey as a Virtual Assistant has been like finding my perfect fit! It's allowed me to leverage all my skills – from lead generation and social media management to content creation and administrative tasks.That's where someone like me can be a huge asset. I'm a lifelong learner, always looking to improve, and I can switch gears seamlessly between taking initiative and collaborating effectively. Most importantly, I believe organization is the key to a less stressful, more productive day – for you and for me!Let's connect and discuss how I can streamline your business!
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Virtual AssistantPmu Digital Marketing Feb 2023 - Jul 2024Managed appointments, chat support, social media (content & outreach), data entry, copywriting, lead management, copywriting, and other administrative tasks.Streamlined workflows, enhancing overall efficiency by 25%.Proactively identified and implemented solutions to enhance client satisfaction and productivity.
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Customer Service AgentEnnovationhub Sep 2022 - Feb 2023London, England, United KingdomAchieved an average customer satisfaction ratingof 95% through excellent communication skillsand problem-solving abilities.Consistently exceeded the daily target ofhandling 60-100 chats and emails, resulting inincreased customer engagement and reducedresponse time.Demonstrated exceptional sales Skills bysuccessfully pitching and closing furniture sales,resulting in a 10% increase in revenue.Efficiently managed the tracking of customerorders and deliveries, ensuring timely andaccurate delivery of products to customers.Received multiple positive customer feedbackand ratings for providing excellent customerservice, resulting in increased customer loyaltyand retention.Maintained a Iow cancellation rate and productreturn rate through effective communicationwith customers and prompt resolution of theirissues.Successfully handled a high volume of inboundand outbound calls, ensuring customer inquiriesand concerns were resolved in a timely andprofessional manner. -
Sales AssistantNeon Golden Fish Pet Store Sep 2021 - Sep 2022• strong written and verbal communication skills• strong interpersonal skills• outstanding customer service skills• flexibility and a willingness to work non-traditional hours, including evenings, weekends and public holidays• ability to work as part of a team• good computer literacy, including proficiency with point-of-sale (POS) systems and customer relationship management (CRM) software
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Data EncoderMines And Geosciences Bureau Mar 2018 - Aug 2021Achieved a 100% accuracy rate in dataentry, ensuring all information is enteredcorrectly on the first attempt.Successfully managed large volumes ofdata, consistently meeting tightdeadlines.Streamlined data entry processes,resulting in a 30% reduction in turnaroundtime for file completion.Received recognition for maintaining ahigh level of quality in data entry andmeeting project goals.Developed strong attention to detail andorganizational skills, resulting in improveddata accuracy and efficiency.
Hazel Lorica Education Details
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Journalism
Frequently Asked Questions about Hazel Lorica
What is Hazel Lorica's role at the current company?
Hazel Lorica's current role is Customer Service & Virtual Assist Pro | Admin Support | Content Writing | Reclaiming Your Time, Boosting Your Business | Let's Talk Efficiency.
What schools did Hazel Lorica attend?
Hazel Lorica attended Bicol University.
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Hazel Lorica
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