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Hazel Bell previously worked as Call Center Agent at Genpact and Call Center Agent at Verizon. Hazel Bell holds Ged from K12 International Academy.
With over 7 years of advanced customer service, I have developed excellent communication skills and a strong ability to empathize with my clients. My most significant career achievement is leading a service team to a 100% satisfaction rate using my customer service experience and skills.
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United States
•Handled an average of 50 calls per day, providing detailed product information and resolving issues, leading to a 70% increase in customer satisfaction •developed and maintained a comprehensive knowledge base, leading to a decrease in call time and a increase in faster results.•participated in daily meetings with management to ensure growth skills and development, which helped the company call services meeting marketing needs.
United States
• Managed up to 60 inbound and outbound calls per day, which led to an increase of 25% with customers satisfaction. • Follow communication scripts, when handling different topics• identify customers’ needs, clarify information, research every issue and provide solutions, which led to a decrease in long call times.• Seize opportunities, to upsell products when they arise.
Installing security systems and controls.Inspecting and patrolling premises regularly.Monitoring surveillance cameras and reporting suspicious behavior.Communicating with law enforcement, fire departments, and emergency medical personnel.Monitoring public access and ensuring the security of all personnel and visitors.Responding to alarms and analyzing security footage.
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Hazel Bell is based in Morrow, Georgia, United States.
Hazel Bell has worked for Genpact, Verizon, and Gardaworld.
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Hazel Bell holds Ged from K12 International Academy.
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