Hazel Binder Email & Phone Number

- Making outbound and handling inbound calls arranging appointments for FinancialAdvisers, working closely with them to collect prospect data and managing their diarieseffectively- Make outbound calls to prospective clients from paid lead generation activity, securing abooked appointment in the Adviser’s diary.- Qualifying calls to ensure we can assist the.

-Consistent achievement of monthly sales and revenue targets- Optimise new business revenue and volume through effective account management- Deliver high quality calls and written communications with customer to required standards-Ongoing excellent understanding of all products and services- Propose customer focused solutions- Accurately record all contact.

• Developing strong customer relationships for a set portfolio of accounts to ensure value added service is delivered with profitable outcomes
• Monitor account behaviour and proactively manage customers with up &; down turn trends to explore account penetration, cross selling and up selling opportunities
• Retain accounts by effectively handling objection calls and defending the business strategy todeliver the required objectives of Fleetcor UK
• Capture customer data and segment, as appropriate, to ensure business analytics and overall strategy remain relevant
• Achieve targets and contribute to service delivery levels, including those related to productivity and sales through negotiation, customer responsiveness and competitor awareness.

• Completed my CII- Certificate in Financial Planning
• Communicate effectively with customers to exchange information and maintain / build customer loyalty
• Provide a high quality service to all customers during every contact
• Provide information to customers on the range of engage products in both verbal and written formats.
• Maintain and pro-actively identify problems with data or information within Engage’s corporate database ensuring it is complete, up-to date, accurate and reliable
• Undertake all outbound and inbound sales calls

• Managing a department, looking at figures or sales, prioritising best selling products, marking and further reducing sale, and merchandising.
• Key holder for the store for 2 years
• Collecting change for the tills from the bank and cashing up on nights
• Involved in 3 refurbishments for the company merchandising the accessory department with a team of others for the new stores.
• Customer service skills dealing with complaints and queries and going the extra mile to provide the help necessary
• Opening card accounts and dealing with orders online.

High School, A-Level

Media- Studies

High School, Gcse

9 GCSE's including Maths, English & Science