Hazel Blake Email & Phone Number

Scunthorpe, Gb

Scunthorpe, England, United Kingdom

This role is primarily working to manage an individual Site or Sites, but it is essential that the whole team work to together across the board to ensure tasks are complete and most importantly that all work is resourced for. On a daily basis I maintain good relationships with both Customer and Hauliers to ensure we hit the safety, service and savings targets. This involves answering any queries for that day’s work, planning cost effectively both from my Site but also across others in my team, supporting other Sites with resourcing when work loads increase, and maintaining tracking of any current work to help identify issues. Whilst working in this role I have been trained to plan for a few different Sites, as has the whole team, allowing me to step in to support other sites during other’s absences. As communication is essential, I maintain clear email chains and regularly check in with Hauliers through out the day. As each day is planned either 1 for 2 or 1 for 3 there are daily time targets to hit which ensure our Hauliers are fully prepared for the next day’s work.

Weston-Super-Mare, England, United Kingdom

Working as an administrator for a OCDEA has added additional elements to my base skills. From take-off from Architects' drawings, prepping EPCs for issue, maintaining Site specific air testing regimes, to issuing Quotes & Invoices and chasing outstanding Invoices. Whilst working with GDF I have created various FAQ sheets to help cut back on some of the regular general queries we receive, have modified the database to help streamline the archiving process and have generally supported the OCDEA in their role to support their workload where possible. Over the last year and a half I've gotten to grips with many of the usual queries we get over the phone and can usually answer the majority of questions but currently still defer to the Boss for the more specialist queries. I have found I've thrived with the independence of managing my own workload within the small team setting, and whilst not possible in this position, think working at least part time from home would work well.

Weston-Super-Mare

In this role I was responsible for the administrative tasks for the Weston-Super-Mare Branch along with most of the admin tasks for Bridgwater and Bournemouth Branches. My role entailed a variety of tasks including compliance checking packs, payrolling all of the temps (for WSM & BMTH), printing registration packs, requesting and issuing references, answering invoice queries and raising credit notes, loading candidate details onto one or more systems (dependant on their type of work), undertaking candidate registration and overseeing training when necessary. This work involved the use of various systems including Adapt, Bullhorn and Sirenum, the latter of which I am was superuser for and assisted in the launch of. Unfortunately, as the branches became streamlined by role moved towards that of an actual recruiter rather than purely an admin which as a role, I did not feel suitable for.

Bridgwater, England, United Kingdom

This role was to assist the finance temp in chasing outstanding invoices from the schools and clubs they provide the Parentpay system to, this involves calling each of the schools in turn to discuss with either an internal finance department or to discuss with a Trust if they were an academy and either sending out a copy of the invoice or attaining an approximate date for when it would be paid.

Bridgwater

Corporate Services - In this admin role I work to support the transport team, health and safety & procurement. I issue monthly and one of reports, answer queries relating to incidents and the H&S systems, assist in booking vehicles and obtaining quotes for externally sources vehicles. I was also in the process of compiling various data bases including all active contracts and agreements the college has, and a list of all active vehicles the college owned or leased.Business Development - As an administrative support I was required to assist with various aspects of the office including advertising apprenticeship vacancies on Gov.uk, communicating with apprentices and industries. I was also auditing apprenticeship applications and if necessary, correcting or re-writing commitment statements, agreements etc before they were issued to the relevant departments or third party.

Bridgwater, England, United Kingdom

Nagel Langdons: This role primarily involved processing the paperwork brought back by the drivers along with their collections and sorting it according to the next delivery stages of the product. The pallet labels had to be manually printed each day according to their onward delivery destination.

Waterbeach

This position involved answering the phones at a Cambridge based taxi firm. The calls are generally to book taxis for either immediately or for future, but queries can also range from pricing inquiries to dealing with complaints. In addition, I often communicated with the drivers as well for difficulties in finding customers, lost property, taking card payments and jobs where a driver has been specifically requested.

Shepreth Wildlife Park, Shepreth

Working there each Saturday in my final year of University, I undertook daily and weekly husbandry tasks for the exotic and native species kept in the education department. I answered queries from the general public or various ages and both assisted and led the afternoon presentation. I would often be handling animals and assisting where needed during special displays such as birthday party and group trips.

Cambridge, United Kingdom

I was part of a small team in charge of the end of week and mid-week banking processes as well as daily till checks for discrepancies. I was trained to use a basic CCTV system to investigate any till or purchase discrepancies. In the office I would answer and forward phone calls to the appropriate members of staff or departments. Whilst on the shop floor I would assist customers both on the shop floor and working on the till, I would assist other staff members and approve transactions where appropriate. In addition, I was required to keep weekly and monthly health and safety checks up to date, and maintain all staffs’ training.

Reading, United Kingdom

I worked with advanced record keeping databases involving personal details, annuity payments, tax code maintenance and query investigation. I broadened by communication skills through interdepartmental communication and external with either a policy holder or other companies or bodies such as HMRC. As a member of a large team, time and goal managing skills were vital to allow us to, meet targets, and provide an excellent customer service experience. I also trained 2 staff in the Tax query work, this involved training on standard enquires, assisting with complicated enquiries and reviewing and approving their correspondence before it was issued or case was closed.

Reading, United Kingdom

Skills developed and gained:Extensive knowledge and management of advanced record keeping databases involving personal details, annuity payments and tax code maintenance and investigating queries.Advanced communication skills: inter-departmental communication, external communication with a policy holder or other companies e.g. HM Revenue and Customs.Time and goal managing skills and team work skills to maintain a productive schedule, meet targets and work well across various team levels.

Berkshire, Uk

To raise funds for trip to Africa and save money for University I was self-employed with Phoenix trader. This required me to manage my stock of catalogues and sample products, deliver and collect catalogues, process and deliver orders. All was efficiently managed around my studies and taught me to utilise my time, manage my resources, and work towards a goal and customer base expansion.

Bachelor Of Science (Bsc), Zoology, 2:1

Activities and Societies: The Rep Society: Administrator Volunteering at Shepreth Zoo Education

Access To Higher Education Diploma, Science - Human Physiology, Chemistry & Physics

Science Foundation Degree, Zoo Management, Pass

Activities and Societies: Work experience at an RSPCA cattery & Weekly practical at Reaseheath College's on-site zoo

Foundation Degree Science, Zoo Mana, Pass

A Levels, Textiles, Chemistry & Geography, D, E & C (Consecutively)

G.C.S.Es

Activities and Societies: During my A levels I worked as a classroom assistant at least 2 hours a fortnight either for Textiles.