Hazel Durham Email & Phone Number

Dubai, United Arab Emirates

Greeted guests upon entry, processed ticket sales, and provided information to enhance their experience.Stocked and organized products at sales counters and gift shops, ensuring availability and attractive displays.Assisted guests with photos, answered questions about displays, and actively upsold souvenirs and additional experiences.Operated interactive displays and guided tours for school groups, large groups, and VIP visitors to ensure memorable experiences.Maintained a clean and safe environment by following health and safety protocols throughout the facility.

Dubai, United Arab Emirates

Promoted community organizing through the use of social media channels.Supervised and evaluated business performance in relation to business goals.Collaborate with employees to make sure timely delivery of information.Built networks to spread the mission of the business and to increase professional assurance.Worked closely with Sales to understand about the needs of customers and clients.Provide tourists with travel information, such as points of interest, restaurants, rates, andemergency service.

Yangon, Myanmar

Consulted with company management to assess requirements and develop operationalEnhancements to streamline processes and increase team performance. Oversaw officeinventory activities, including ordering and requisitions, stocking and shipment receiving.Communicate with government offices, Ministry and Embassy. Prepare and submitapplications, government forms, permit requests etc. Prepare documents forms forsubmission to HR, Staff Travel, and other internal departments for staff as required.Collecting and reporting such as staff duty roster, sick leave, absence, leave, overtime,vacation. Arranging Expatriate staff matters. Established and updated work schedules toaccount for changing staff levels and expected workloads. Scheduled appointments andmeetings, organized materials and prepared rooms. Reviewed information, created modelsand contributed to decision-making process by forecasting trends. Sorted, opened androuted incoming correspondence and deliveries to help senior leaders respond quickly tobusiness and customer requirements. Order and maintain office stationary supplies.

Inle, Shan State

Streamlined Check-In process to decrease wait times and increase customer satisfactionMonitored Guest Services personnel for efficiency and accuracy of response to guestcomplaints. Collaborated with outside departments to coordinate solutions and retain guestsatisfaction. Responded to incoming guests, telephone calls, and email inquiries withefficiency and professionalism. Maintained consistent positive customer feedback. -Answered guest inquiries and provided information regarding hotel services and amenities.Provided guest assistance, including recommendations for tourist attractions. ConsistentlyOffered personalized recommendations for guest activities based on detailed conversationswith clients upon arrival.

Yangon, Myanmar

Prepared and proofread reports detailing operations activities. Solved problem timely andeffectively, ensuring customer satisfaction. Build and maintained relationships with affluentGuests. Assisted operations manager with planning of routine operations.