Hazel Ei Email & Phone Number

Singapore, Singapore

• Align stakeholders to ensure that business requirements are adequately gathered and defined. Implement Microsoft Dynamics Projects
• Perform gap analysis to complete the clients’ business requirements.
• Documents ‘as-is’ and ‘to-be’ within accurate and detailed scoping documents.
• Develop and maintain documentation on business input and translation into visual models (Business domain model, process flow diagrams, use case diagrams, activity diagrams, data models, and wireframes).
• Collaborates closely as a team player with other CRM consultants, developers and other members of service delivery.
• Coordinate with development team and support team to analyse and fix root cause issues, as needed.

Singapore

• Understand and translate business processes into technology solutions via the range of leading digital methodologies and solutions
• Facilitate consultation around digital transformation, digital journey, functional/application designs
• Confer with customer to capture user requirements, conduct user reviews and run stakeholder agreement meetings
• Identify and consult on the client digital journey and digital transformation
• Implement design services through a range of digital methodologies
• Analyze as-is and to-be processes to define system/technology/business requirements

Singapore

• Systems Involved: - Warehouse Management System - Quotation System - Ticketing System- Enterprise Resource Planning System - Parcel Delivery System - Accounting System- Transport Management System - Event Planning.
• Started the first project of integrating the UI (provided from third party company) and the backend system(internal)
• Assisted first QR code label scanning project and Parcel Delivery System
• Created concept of a modern user-friendly UI/UX framework for android modules
• Improved the internal specification ticketing system by 70% with the introduction of prototyping software and solutions
• Led and managed two fully customized Quotation Systems using SDLC based on the requirements with different features such as quotation calculation, external print outs, status tracking, sending reports via email