SME - Main task are the following:* Case Management* Taking Supervisor Call* Providing support with the agents.* Attending training and meeting with operations.

CSR - Providing customer service with customer's who's having problem about their billing, performing troubleshooting to their printer.

My first BPO company. I was able to get the chance to handle three accounts:AT&T - Assisting customer about their billing and performing troubleshooting steps with the device.Amazon Logistic - Helping customer on how to track their order, sending complaint/feedback with the courier, and guiding them on how to update information on their account.Amazon Retail - Assisting customer on how to place an order, account management, and billing concerns.