Hazel Hughes Email and Phone Number

Momentum Instore is the leading retail marketing agency in the UK, widely known as the "experts" in merchandising, installations and auditing.Key responsibilities include: Effectively managing all merchandising activities of 3 key accounts for this retail marketing company in order to provide outstanding customer service and satisfaction to agreed standards.● Managing and developing Sainsbury's, Boots and Tesco accounts valued at £6m in the provision of focused skill sets within their store development program that facilitated the achievement of client targets.● Developing and maintaining collaborative relationships with and presenting to key decision-makers at senior management level, and identifying new business opportunities to maximise client revenue.● Driving operational efficiencies and cost savings across the accounts and field teams to maximise profitability for the company whilst consistently meeting client SLAs and KPIs.● Leading, developing and motivating an internal team of 4 and acting as main point of contact for 250+ field based staff by monitoring performance and identifying training needs to ensure high level of work ethic.● Coordinating all human resource procedures including recruitment and induction process, staff training and development programmes, appraisals, disciplinary actions and grievances.● Controlling budgets with full financial control of the accounts, working closely with senior management on progress of accounts and any issues, and providing weekly updates and MI reports on all business.● Conducting industry research and competitor analysis, and carrying out brainstorming, creative thinking and concept development activities in order to present innovative and viable store solutions to clients.● Managing my time efficiently between office, store visits and clients’ head offices, and managing and monitoring projected figures and working patterns to ensure correct staffing levels and maximise resource use

● Managing, developing and acting as primary point of contact for the Sainsbury’s account that included daily communication with client contacts and Sainsbury’s Project Managers.● Confirming levels of support in accordance with resource requests whilst ensuring that client KPIs and SLAs were met consistently. ● Building and maintaining existing and new client relationships with various contacts at all levels to develop and maximise business opportunities and revenue.● Updating daily attendance report for contractor’s onsite and communicating to client and master vendor.● Coordinating and organising regular onsite client visits in order to build a strong rapport and strengthen business-to-business ties.● Personally managing client feedback to ensure all problems and queries were dealt with and resolved promptly and to the client’s satisfaction and the company’s high standards.● Developing and motivating Resource Managers and leading staff briefings for all projects to ensure project deliverable were achieved on time and to budget.

● Coordinating the scheduling of field personnel and logistical coordination, and liaising with suppliers to ensure SLAs were met within the agreed timescales.● Overseeing the accommodation and travel team to ensure all KPIs and budgets were achieved.● Approving decisions, requests, expenditure and recommendations in the absence of the Account Director according to agreed guidelines and policies.

● Organising conference and events for key clients within the public/government sector, managing changes and on-going amendments and completing briefings to scope all events.● Negotiating with venues to maintain client budget levels, and providing options of potential venues.