Hazel Ilagan Email & Phone Number

Philippines

• Contacting clients and collecting outstanding payments. • Monitoring accounts to identify overdue payments.• Take actions to encourage timely debt payments.• Process payments and refunds. • Update account status records and collection efforts

Florida, United States

• Answering inbound calls.• Do outbound cold calling with the lead on the company’s CRM System to find potential buyers.• Assisting customers by asking a few questions to check if they qualify for the program.• Helping customers by advising them on what requirements they need to find their own home.• Assisting customers in building their credits by sending them to a credit wellness company.• Used VICI DIAL as a dialer.• Sending emails to customers on what service we provide

Philippines

• Answering inbound calls.• Gather and monitor financial data.• Assisting customers on their transactions, payments and statements on their Debit and Credit Cards.• Do the acvtivation of card holders Debit and Credit Cards.• Responsible on card holder’s lost, stolen and compromised cards.• Helping card holders to walk through on their enrollemnt and locked accounts on the website.• Assisting different Financial Institutions with their clients.

Philippines

• Serves customers by providing product and service information and resolving product and service problems.• Attracts potential customers by answering product and service questions and suggesting information about other products and services.• Opens customer accounts by recording account information.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.• Do inbound and outbound calls.• Answering customers’ chats and emails.